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Dellnet--Dellmail


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#1
john god

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Hi!
My problem is I have dellmail as my email.
For the past 4 or 5 days I couldn't get in.
Keeps coming up (page cannot be displayed.)
Is there anyway I could find out if the site shut down or a problem exits?
Site is dellnet.com
Thank-You
John God
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#2
Major Payne

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I tried it and this is what I got using ID Serve:

Initiating server query ...
Looking up IP address for domain: dellnet.com
The IP address for the domain is: 206.132.166.27
Connecting to the server on standard HTTP port: 80
No response was received from the machine and port at that IP. The machine may be offline or the connection port may be stealthed.
Query complete.

Ron
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#3
john god

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Major Payne,
Ron,
Thanks for your quick response.
I guess there is not much I can do about it.
I just have to wait.
Thanks,
John
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#4
Major Payne

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Hi:

Just tried again with ID Serve and got same thing. You might obtain an address or phone number using http://www.allwhois.com/. Might be able to contact someone to get some answers.

Ron
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#5
john god

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HI,

Thanks Again
Got a phone number, fax and address.
Will try this.
Every time I called Dell, Msn and Microsoft I get the run around.
No one can help me.
Any other good email addresses that I can use if this doesn't work?

John
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#6
Major Payne

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Might ask them at Markmonitor.com (Registrar Name). You did try all the phone numbers listed? Especially:

Technical Contact, Zone Contact:
Wade Sullivan
(NIC-14592123)
Dell Inc.
One Dell Way
Round Rock
TX
78682
US
dnstech@dell.com
+1.5127283500
Fax- +1.5122833369

Any more contacts will be listed along with email addresses on the WhoIs.com's report. That's about all I can think of right now without making guesses or assumptions about why DellNet.com is down.

Ron
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#7
john god

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Hi,
I tried all the numbers listed with no results.
I did get this email number for the dellmail site.
We have been going back and forth with emails for about a week or more.
As of yet, no luck.
This is the latest email I got, I don't understand how to do it.
Thanks,
John

Date: 23 May 2007 03:02:17 -0000
Subject: [ST #1791043]:Mail.com Customer Support Centre: Re: dellnet dellmail
From: "Mail.com Customer Support Centre - Cindy White via RT" <onlinehelp@staff.mail.com> Add to Address Book Add Mobile Alert
To: jgod49@yahoo.com


Dear Member,

We have examined our servers and we are not able to find any problems
with them. Please open up a command/dos window and execute the
following
commands 1 at a time. Let us know what results you see:

tracert www.dellmail.com
telnet www.dellmail.com 80
telnet www53.wr.outblaze.com 80
telnet 205.158.62.31 80

Please tell us exactly what each command is returning as this will help
us in
diagnosing the problem. The problem is somewhere within your network,
but we
are not certain where until we get some more information.

Regards,
Your Support Team

Edited by john god, 23 May 2007 - 10:42 AM.

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#8
Major Payne

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Go to Start/Run after doing a copy of first command (telnet www.dellmail.com 80). Paste into address window then click OK. Some of these will take a minute so wait for results. I have the first one running now and it is around 30 hops with most timing out.

Probably the easiest to use is to go to Start/Programs/Accessories and click on Command Prompt. Type in each command line at a time, but record results of each before continuing to next one.

Ron

P.S. You might use a screen capture of each result (not sure if it will work) and save them. Will give you something to refer to and to show Customer Support Centre. Most of these people have no idea how to tell you what to do on their own networks. LOL

Edited by Major Payne, 23 May 2007 - 03:29 PM.

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#9
Major Payne

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I used Print Screen, cut out relevant portion, repasted using Paint as a JPEG. See attached for results for first command line results when I ran it from here.

Ron

Here's my results again using ID Serve:

1) www.dellmail.com - Initiating server query ...
Looking up IP address for domain: www.dellmail.com
The IP address for the domain is: 205.158.62.31
Connecting to the server on standard HTTP port: 80
[Connected] Requesting the server's default page.
The server returned the following response headers:
HTTP/1.1 200 OK
Date: Wed, 23 May 2007 21:45:06 GMT
Server: Apache
Last-Modified: Wed, 17 Jan 2007 03:30:28 GMT
ETag: "45ad9854"
Accept-Ranges: bytes
Content-Length: 178
Connection: close
Content-Type: text/html
Query complete.

2) www.dellmail.com 80 - Same as above

3) www53.wr.outblaze.com 80 - Initiating server query ...
Looking up IP address for domain: www53.wr.outblaze.com
The IP address for the domain is: 205.158.62.31
Connecting to the server on standard HTTP port: 80
[Connected] Requesting the server's default page.
The server returned the following response headers:
HTTP/1.1 200 OK
Date: Wed, 23 May 2007 21:48:38 GMT
Server: Apache
Cache-Control: no-cache
Pragma: no-cache
Last-Modified: Thu, 16 Nov 2006 07:36:05 GMT
ETag: "455c14e5"
Accept-Ranges: bytes
Content-Length: 2019
Connection: close
Content-Type: text/html
Query complete.

4) 205.158.62.31 80 - Initiating server query ...
Looking up the domain name for IP: 205.158.62.31 80
The domain name for the IP address is: http2.us4.outblaze.com
Connecting to the server on standard HTTP port: 80
[Connected] Requesting the server's default page.
The server returned the following response headers:
HTTP/1.1 200 OK
Date: Wed, 23 May 2007 21:49:11 GMT
Server: Apache
Cache-Control: no-cache
Pragma: no-cache
Last-Modified: Thu, 16 Nov 2006 07:36:05 GMT
ETag: "455c14e5"
Accept-Ranges: bytes
Content-Length: 2019
Connection: close
Content-Type: text/html
Query complete.

Got same results for dellnet.com again:

Initiating server query ...
Looking up IP address for domain: dellnet.com
The IP address for the domain is: 206.132.166.27
Connecting to the server on standard HTTP port: 80
No response was received from the machine and port at that IP. The machine may be offline or the connection port may be stealthed.
Query complete.

Edited by Major Payne, 23 May 2007 - 03:51 PM.

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#10
john god

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Thanks for your help. I did what you said first and also got 30 hops
of which 29 hops were timed out of the first one.
The rest was no connection.
John
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#11
dsenette

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have you gotten anywhere yet?

i got 12 hops on tracert www.dellmail.com before it started timing out...that 12th hop was 205.158.60.66.... www.dellmail.com translates to 205.158.62.31....the closeness in the IP's suggest that the hop that i stopped at might have been their edge router which quite possible rejects icmp traffic....i got a connection on all the telnet commands
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#12
john god

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No where yet:
Tracert I got:
1 hop 1ms 2ms 10ms 192.168.1.1
2 thru 30 hop request timed out
Telnet I got;-on all 3
connect failed
could not open a connection

John
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#13
dsenette

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can you open up a command prompt and type
tracert www.google.com and tell us your results
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#14
john god

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I went into ms-dos prompt and typed tracert www.google.com.
Everything went find until I tried to copy and paste it to you.
Don't know how with dos and the black screen.
Its different than other copy and paste I believe.
John
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#15
dsenette

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it is different...but you did get responses correct?
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