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BSOD 0x0..24


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#16
dsenette

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(with the help of a torch)

for anyone who doesn't know...she means a flashlight...not a blowtorch

Windows came preloaded and I don't have disks. When we got it (reconditioned 2nd hand) it didn't have SP2 so I downloaded and installed it. The tech guy has disks for XPSP2 and not for the original. Can I use these or do I need to get the original from somewhere?

do you mean for a format reinstall? or for a repair?
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#17
bobmad

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You can both tell me to shut up and but out... but my 1st action would be a backup of data.

You never said you've done that.

Defrags and scans on a suspect drive with valuable data is ASKING for trouble...almost as bad as a normal member butting in with 2 staff UBER GEEKS.

*/hides now/*
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#18
dsenette

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hehe fran's just UBER Chic...not UBER Geek....

but yeah....back up everything on the darned computer that you want to keep....if the tech doesn't know what happened or why what he did fixed the problem...then the problem isn't really fixed...and will probably come back right in the middle of a thesis or a final exam paper...
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#19
frantique

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hehe fran's just UBER Chic...not UBER Geek....

Monkey you know me so well!
Even before I brought it back from the tech shop I got him to save all the docs to disk. :help: Do I need to back up the programs? Can I? When I got it I put Open Office on it because that's what they use at my son's school ... so that's no problem.
I meant reinstall cause that's what the tech suggested, however, I am open to your valued suggestions. If it would be better to try a repair I could do that ... so long as you hold my hand! :whistling: The only time I have ever looked inside a computer was yesterday when I was filling the trailer with junk to go to the tip (dunno what you call the tip! - you know, the place where you dump all your junk!). I had a very, very old machine hanging around and thought I'd peek in and take a look .... :blink: I decided there and then that I would rather spend my spare fun time cooking up a gourmet meal or digging in the garden!
Do I need the original disks to do a repair?

Edit: Oh, and bodmad, I certainly don't mind you butting in.

Edited by frantique, 24 May 2007 - 01:46 AM.

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#20
dsenette

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do you have the COA sticker on the computer? if so you SHOULD be able to do a format/reinstall with his disks and your COA...i don't THINK that the sp2 will matter...but it might...and if it does....you may need to either find an SP1 disk or buy a new copy of XP...your son should be able to get an educational copy from his school or the internet if it comes to this
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#21
frantique

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So, do I need to do a repair or a reinstall? (PS you probably know more about this than the tech!)
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#22
dsenette

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it's hard to say....

did the tech guy do any drive diagnostics on it before sending you home with it?
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#23
frantique

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Well that's an interesting question! Don't think he did. He did check the HD though. There are a couple of error messages in the event viewer saying that the HD is corrupted and has a problem.
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#24
dsenette

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download Speedfan (The download link is in the first line of the second paragraph), and install it.

once you install it and run it...go to the S.M.A.R.T. tab and get me a screenshot.....
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#25
bobmad

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Did you or he do a chkdsk on it? I'd do that right away with both boxes checked (now that files are backed up).

Didn't notice you say you had a COA on your computer.... Do you?
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#26
frantique

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Bodmad, there may very well be a COA on this notebook ... only problem is I have no idea what a COA is, so at the mo I can't anwer this question.
Also I don't think he did a chkdsk. I will initiate this right now.
Monkey, I'll do as you suggest.
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#27
dsenette

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COA - Certificate of Authenticity...it's a sticker (probably on the bottom of the laptop) with the license key for windows
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#28
bobmad

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Sorry, COA stands for Certificate Of Authenticity (that fancy windows sticker with your activation code on it).

When I apologized for butting in it was mostly because I was offering the most obvious of advice (back up files). I know dsenette well enough from other times I've gotten into a thread of his (or he's rescued someone I was trying to help). I wasn't sure about you, I didn't want to insult/irritate you. Glad I took the chance and am getting to know you some. BTW someone just beat you in the trivia...
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#29
frantique

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BTW someone just beat you in the trivia...

I didn't need to know that .... looks like my moment, no, second of glory has gone!!!!!!!!
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#30
frantique

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Yes it does have a COA with product key.
Could I get some help with chkdsk. Do I go to "run" then type "chkdsk"?
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