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Problems With Nortons


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#1
eleasias

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Hey guys. My friend has just recently run into some problems with his Nortons Anti-Virus. for some unknown reason, it was disabled, and now he cannot re-enable it. he gets the error:
Norton AntiVirus has encountered an internal program error.

4002,517

The it gives a link to symantec's website, and gives a few suggestions, none of which have worked. think you could help me out? Anything would be appreciated

Eli.
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#2
austin_o

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I suspect virus/trojan/malware has caused this. I suggest running on line scan from http://housecall.trendmicro.com/ You can go to the malware section of this forum for additional assistance. I also run Norton (System Works with Antivirus) and had the exact same problem. If you go to Symantec.com it will tell you most likely cause of antivirus disable or auto protect disable is virus. Good luck.
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#3
eleasias

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if you had of read my post, you would have learned that i HAVE gone to the symantec.com website, and NONE OF THEM HAVE WORKED! i need some other solution. my nortons came with my dell computer, and so i don't have the CD.
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#4
gerryf

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eleasias,

please read Austin's post more slowly.

He suggested visiting housecall, the online virus scanner, which will identify the virus/trojan.

Note it.

Then allow housecall to clean it.

Then go to Symantec with the information on what it was, and THAT WILL TELL YOU HOW TO GET NORTON RUNNING AGAIN.
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#5
eleasias

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thanks for your help, but i HAVE done both of those things. neither of them worked. Any other suggestions?
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#6
gerryf

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The it gives a link to symantec's website, and gives a few suggestions, none of which have worked. think you could help me out? Anything would be appreciated

View Post



Do you happen to know the webpage on Symantec you looked at?

It would help to rule things out.
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