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Troubleshooting reference books?


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ksco

ksco

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Can anyone recommend any books that are good for help desk and support techs? I'm getting back into the help desk field (XP & 2000) and want to have plenty of info available. The guides and how-to's here are great, something along those lines would be good.
Also, any suggestions on the best magazines or journals on computer support?
I'm trying to learn as much as possible.
Thanks!
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