Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

BMP files and Incredimail Gifs appear to crash computer


  • Please log in to reply

#1
rogerbid

rogerbid

    Member

  • Member
  • PipPipPip
  • 161 posts
Hi, I am trying to help a friend who is experiencing a frustrating problem with his emails.

I am told that as soon as he opens an email from anyone using Incredimail, the moment the emoticons load and are displayed, his computer freezes and he has no option but to shut down and reboot. Apparently the same thing happens with emails that contain .bmp files, though the frequency of such emails is much less.

Has anyone here experienced a similar problem and can you suggest a remedy. Short of putting any friends who happen to use Incredimail on a barred list, there seems to be no easy solution.

I hope someone can help me help my friend,

Thanks, Roger B
  • 0

Advertisements


#2
anzenketh

anzenketh

    BSOD Warrior/Computer Surgeon

  • Technician
  • 2,854 posts
does he use any non Microsoft imaging software?
  • 0

#3
happyrock

happyrock

    Tech Moderator

  • Retired Staff
  • 9,285 posts
have him download the file (save to disk)...then right click and one of your options is to scan with your AV..do it..then try to open it...
  • 0

#4
rogerbid

rogerbid

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 161 posts
Hi and thanks for the suggestions! I must apologize however as I totally misunderstood my friends problem and can now give more accurate information.

It appears his computer does not freeze or crash at all. He told me he has to 'reboot frequently' to work around his problem, and I wrongly interpeted this statement, sorry guys!

His problem seems to be that emails containing photos simply show a place marker and the wretched 'Red X', and that he apparently gets around this by rebooting and trying again. Not sure how this works though!

In answer to the first question, yes he does have "some imaging software on my pc but I do not use it because I do not know how to use it." I have a Belarc profile of his computer and the imaging software I can identify is as follows: HP Image Zone Express, MS Digital Image Standard 2006 Library, Adobe Photoshop Album Starter Edition, Arcsoft Photostudio, Arcsoft PhotoBase.

I believe that the files open OK when saved but the frustration is in not being able to see an email in its entirety without having to download and view seperately the attachments.

He also uses Norton AntiVirus 2005, Internet Security, SystemWorks 2005 Premier, AntiSpam, etc which I know seems to upset all manner of stuff!

Any suggestions please?

Thanks, Roger
  • 0

#5
happyrock

happyrock

    Tech Moderator

  • Retired Staff
  • 9,285 posts
the bmps are being attached to the email...there is no work around for that...even clicking on view will download the attachment before opening it...
  • 0

#6
rogerbid

rogerbid

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 161 posts
Hi Happyrck,

I am not sure I have explained things as well as I might have. Please see the attached screen shot, showing the pictures in an email I have receievd and which shows how they are visible in the body of the email without actually downloading anything.

For Scott, there is a placeholder and 'Red X' where the images appear. This is what he is trying to correct,

Thanks,

Roger

Attached Thumbnails

  • mail_screen.jpg

  • 0

#7
happyrock

happyrock

    Tech Moderator

  • Retired Staff
  • 9,285 posts
he probably doesn't have his e-mail set up for HTML..
HTML email uses the same language that's used to create web pages to format email. Almost everything you can do with a web page can be done in HTML mail - images, formatting, and so on....

go here for all the info
  • 0

#8
rogerbid

rogerbid

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 161 posts
Thanks Happyrck,

I went to the linked website, AskLeo, and see there is a lot to read. I haven't read it as yet, I just wanted to acknowledge your reply and let you know it is much appreciated. Off now to do some reading!

Thanks again, Roger
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP