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Please HELP


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#1
momof2

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I am having major problems with my computer.

I get an error at startup RUNDLL Error loading C:\progra~1\wildta~1\Apps\CDA\CDAEng~1.dll

I also get this error The IPHLPAPI.DLL file cannot start

My computer is running slow.

It freezes if I type in the address bar of IE

Sometimes it won't shut down I have to press the power off button.

It will not complete defrag even if I let run overnight.

I have Windows 98

I ran search and destroy

PLEASE HELP!
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#2
gerryf

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Download hijackthis

http://www.softpedia...ijackThis.shtml

Run it, copy and paste the log back here.
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#3
momof2

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I am unable to save the log
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#4
gerryf

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You don't need to save it. Just EDIT > SELECT ALL (or CTRL-A)
EDIT > COPY (or CTRL-C)
the select a post box and
EDIT >PASTE (or CTRL-V)
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#5
Lightninghawk

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Something good for getting rid of Wild Tangent is Spybot - Search and Destroy.

It will normally fix these problems. If it doesn't You can always edit the registry. But I'll let Gerryf take you through all of that.
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#6
momof2

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For what ever reason I can not cut and paste. There is a button to save. There is an area that says scan and fix stuff and there is an area that says other stuff. Maybe I am doing something wrong.
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#7
gerryf

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press the SCAN AND SAVE LOG FILE, which will open up a log file in notepad, where you can cut and paste
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#8
momof2

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It doesn't open a notepad file it trys to open Microsoft picture it. UGHHHH
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#9
momof2

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If anyone could help me here I would really appreciate it. Thanks in advance!
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#10
gerryf

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When you press that button, it tries to open in MS Picture?

Boy, another problem.

OK, when you open hijackthis without saving a log, you will see a list of checkboxes.

Look through the list for Wildtangent. There will be at least 2. check those lines.


I am not familiar with this file....IPHLPAPI.DLL
There is LIKELY a startup setting for this too. Check it as well. If not, report back (did this start occuring after uninstalling a program).

Press FIX button

For the not opening in notepad, right click on your desktop, choose NEW > select TEXT DOCUMENT....this will create a new text document on your desktop called NEW TEXT DOCUMENT.txt. Click in an empty space on your desktop, now right click the newly created document and choose OPEN WITH...CHOOSE PROGRAM, scroll through the list, choose NOTEPAD, and click the ALWAYS USE SELECTED PROGRAM TO OPEN THIS KIND OF FILE box and hit OK
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#11
momof2

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There was only 1 wild tangent and I fixed that.

I did not uninstall anything so I am not sure why problem started.

When I do the new document thing I do not have option of open with it just has open and word pad does open.

I appreciate your help. I am off to work now so I will check back when I get home if you have any other suggestions. Thanks!
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#12
gerryf

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wordpad or notepad?

Was there any reference to this?
IPHLPAPI.DLL

Are you still getting any errors on start
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#13
momof2

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OOPs Sorry its NOTEPAD.

Did not get IPHLPAPI.DLL or any other errors on startup. Is there another way I can copy hijack this log to share because I have had so many problems I am sure it would help to get my computer back on track.

I tried again and it still open Microsoft Picture It - I know wierd right?
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#14
gerryf

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For the not opening in notepad, right click on your desktop, choose NEW > select TEXT DOCUMENT....this will create a new text document on your desktop called NEW TEXT DOCUMENT.txt. Click in an empty space on your desktop, now HOLD DOWN THE SHIFT KEY AND right click the newly created document and choose OPEN WITH...CHOOSE PROGRAM, scroll through the list, choose NOTEPAD, and click the ALWAYS USE SELECTED PROGRAM TO OPEN THIS KIND OF FILE box and hit OK


-----------------

win98....for got you need to hold down the shift key
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#15
momof2

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OK i did that for NOTEPAD however when I run Hijackthis I still can't save it because it tries to save to Microsoft Picture it. This is making me nuts. Then all these windows started opening and I couldn't close anything. I wish there was another way for me to get the log posted for help.
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