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#1
icerider

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I have Windows XP Professional, and when I boot up my computer, it reaches the loading page, and turns black afterwards. I can see my cursor and move it around, and I can also click the account, but all I see is black. The pointer does not blink. I tried a system restore and it worked for a while. I could see me login page and desktop. But after a few minutes, the whole screen turned black again and I could only see my pointer. So, I decided to try another system restore and my computer worked fine. However, I booted my computer today and the blank screen appeared again. I scanned my computer for viruses and it found anything, and I also cleaned out adware and spyware. I can go into safe mode. Any ideas? Thanks!

Edited by icerider, 28 May 2007 - 05:15 PM.

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#2
Retired Tech

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Either re-install the video card software if you have the CD or look for updated drivers

Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for display / video adapter

Look at the manufacturer’s site for the suitable drivers for your Operating System


If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything
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#3
icerider

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According to Everest, I have a ATI Radeon X600. I went to the ATI driver site and downloaded the Catalyst 7.4 Display Driver. However, an error shows saying it can't find the driver compatible for my hardware or my operating system. I ran the two in safe mode.

Edited by icerider, 28 May 2007 - 06:15 PM.

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#4
Retired Tech

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Can you download and save the 28.2 MB software suite to a folder you create, and run the installer
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#5
icerider

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The installer can extract the files and stuff, but when it goes on to actually installing the driver, it tells me it can't find a driver compatible with by hardware or operating system.
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#6
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Click start, right click my computer, click properties, hardware, device manager

Click the + next to display adapters, is ATI and ATI Secondary there
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#7
icerider

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It just says RADEON X600/X550 Series under Display adapters.
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#8
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Can you right click the entries, (usually there is two), click remove, confirm and reboot the PC, then try the drivers

The software suite makes better use of the card
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#9
icerider

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I can't find remove, there's only disable and uninstall, which one do I choose?
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#10
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Uninstall, then confirm, then reboot

As the PC loads you may see new hardware found, click cancel if it wants to install anything, use the file you downloaded
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#11
icerider

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It didn't work, the installer still says it can't find a driver compatible for the hardware or the operating system.
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