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IE unable to function


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#1
confidoboyd

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Hello,

I've developed a really strange problem with my Internet Explorer that I thought might be a malware problem, but I just can't figure it out. The problem appeared out of nowhere, nothing on my system had noticably changed, but it happened after a restart so I dont know what prompted the problem.

Anyway, every single time I open up IE, it'll start up for a few seconds and then crash with the "Internet Explorer has encountered a problem....". In the error signature it mentions "AppName: iexplore.exe" and "ModName: ntdll.dll" as the problems. I did lots of searching to try and figure out/solve this problem but I can't seem to figure it out. From the timing, it seems like it is related to some software/browswer extension conflict, but I can't seem to solve it. The problem does not appear when I run in Safe Mode with Networking.

Things i've tried but haven't helped: replaced ntdll.dll, Installed IE7 (was using 6), disabling all BHO's, turning off 3rd party browser extensions, AVG AntiVirus Scan, Bazooka scan, CleanUp! to clear out all internet files and a couple other things that were linked to on the Microsoft Help site.

I'll post my Hi-Jack log, even though I think i've already fixed anything relevant.

If anyone can help, i'd appreciate a push in the right direction.

--------------
HijackThis logs are ONLY allowed to be posted in the Malware Forum

Edited by Fenor, 07 June 2007 - 08:22 AM.

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#2
bobmad

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If you have your XP CD I suggest you do Start -> Run -> "sfc /scannow" (no quotes) it will ask for your XP CD.

This repairs XP files that are damaged. It does NOT re-install or re-format.

if this does not help with everything else you've tried I suggest Posting your log in the malware forum.
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#3
confidoboyd

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Sorry, I meant to say that my machine came pre-loaded and so I dont have an XP installation disc.

I guess i'll try posting it in the Malware forum, I wasn't sure if that was appropriate as I didnt think it was an infection.

Thank for the reply.
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#4
confidoboyd

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Alright,

I found articles online on how you can run sfc scannow without having the XP installation disc and I did. However, this doesn't seem to have fixed the problem.

Nobody in the Malware forum seems to have a solution. Thoughts?
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#5
bobmad

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You installed 7 so you replaced about all of the IE files, you did sfc so you fixed yur system files....

What add-ons do you have? disable some restart and see if it goes away... we're down to try and see as far as I can tell.

Just pay attention to which ones you disable (tools->internet options->programs -> manage add-ons) so you can turn them back on after you find the issue.



I've researched this some (not as much as you I'm sure) and I've not seen that error and I really thought it was 1 of 3 things... you've now dealt with all 3... lets hope an UBER-GEEK shows up to fix this.
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#6
confidoboyd

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I actually tried figuring it out if it was a specific add-on, however I reached the point where I have every single add-on in the 3 categories disabled and it still occurs. I figured it had to be some sort of add on conflict since it only happens when i start browsing, it doesn't crash when I open to the 'about:blank' page.

Earlier my MSN Messenger crashed randomly with no visible catalyst and gave that same stupid error message with ntdll.dll as the listed Module. The Microsoft connection made me think sfc was the solution, but apparently not.

A question about sfc if you happen to know, should it be prompting me for anything? I run the command, the progress bar comes up and runs from start to finish, and then it closes. Is that normal? I'd expect some sort of prompt/confirmation at the end but I get nothing.
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#7
bobmad

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I run the command, the progress bar comes up and runs from start to finish, and then it closes. Is that normal?

YES,end is disapointing.

I'd expect some sort of prompt/

I ALWAYS get prompted for my CD. You said you found a way to run it without CD? Please let me know how. Almost sounds too good to be true.

I wish we could figure out a way to corrupt/erase that dll file then sfc your machine....and get it fixed.

What kind of reg clean utility do you use? People here are big on CCLeaner and so am I now.
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#8
confidoboyd

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I do have CCleaner on my system and have run it. I've been thinking about purchasing Registry Mechanic because people keep raving about it.

As for the sfc without a disc, I did some google searches and found that i obviously wasnt the first person with this problem. Apparently when they're preloading XP, instead of giving you a copy of the disc manufacturers put a copy of the XP installation files on your computer in the C:/I386 folder. So, I found several articles saying that when you are prompted for a disc you can just direct the program to these files instead. Apparently alot of people that dont already have this, just copy the I386 folder from their discs to their machines to save time. There was also information on how to edit your registry so that sfc would default check the C:/I386 folder instead of prompting for the disc. When I checked my registry entry i found that it had already been changed so I guess this is something that has become anticipated by manufacturers so I had no problems running the sfc. In fact i've run it twice now just to see if there would be any confirmation but no each time it just ran through the progress bar and closed. I reset my machine but to no avail as this [bleep] problem wont go away.
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#9
Fenor

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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