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Error 0720 when trying to connect to ISP


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#1
stoned-rose

stoned-rose

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I downloaded some driver software for my webcam (which hadn't been used for some time) so that it could be used when talking to family over skype. After downloading the drivers and rebooting the machine it worked fine and I was able to use the webcam with no problems at all. I got up the next morning and tried to connect and got the following problem:Error 0720: A connection to the remote computer could not be established. You might need to change the network settings for this computer. For assistance click More Info or search Help and Support Center for this error.
I phoned Virgin who firstly told me to uninstall the drivers which i did and then the next day as it still wasn't working told me it was a line fault and that there were literally thousands of people affected by it. almost 3 weeks later I am still suffering with the same fault. They have checked out the line which is ok and I have uninstalled and re-installed the modem drivers (speedtouch 330) and made new internet connects more times than I can care to remember but still no connection. yesterday when I plugged someone elses laptop in it worked fine why is this? I noticed sometime ago someone had a similar problem but there was no resolution posed. I wondered if somone out there may be able to tell me if i am better off changing my ISP or do I need to rebuild my PC. VMTIA
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#2
Troy

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Hi stoned-rose, welcome to Geeks to Go! Sounds like Virgin is doing the dodgy on you, they should help you get connected again...

Perhaps you could also give us a bit of information on your computer (make/model/os) and your technical level, so we can help get you working as quickly as possible.

I phoned Virgin who firstly told me to uninstall the drivers which i did

Were these drivers for the modem or the webcam? Have you tried uninstalling the webcam and the modem, deleting your internet connection settings, and then rebooting your computer before starting the whole installation process once again?
Have you defragged and scanned your hard disk lately?
Have you tried disconnecting all peripherals from your computer before installing?
Does the Device Manager detect any problems with your modem?
Do you have the latest drivers for your modem? The latest version is 3.01 (according to this website) for XP.

yesterday when I plugged someone elses laptop in it worked fine

This tells us that the problem is not on your isp's side, but I still think they should walk you through all the settings to help get you online again, sounds like customer service needs a boost...
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