[steffismith]

Hi, I've been working on this for several hours now and am completely stumped. Any help would be greatly appreciated. My son has a Compaq presario 5424H. He purchased Sims 2 and apparently the onboard video wasn't equipped for this. I purchased a new video card that is compatible. I followed all of Compaq's instructions for uninstalling the onboard video drivers (ProSavage 377 by S3 Graphics) by going into device manager and uninstalling the display adapter. I proceeded to go into my bios and disabled the onboard video and enabled the video in slot 1, where I put the new card. When xp starts, it reads the new hardware (the GEForce card I just installed), but then it reads the original onboard video and the screen goes black. I entered in safe mode trying to find and eliminate any trace of the old drivers, and I can't find anything. But it is still reading it! I'm at a loss and am getting rather frustrated after 4 hours of this, lol. Any help is greatly appreciated. Thanks!

Edit: figured i ought to put in my system specs, so here ya go:
QuickSpecs
Compaq Presario 5424H - Home Shopping Network
5400 Series Internet Desktop PC
January 2002

Model COMPAQ PRESARIO 5424H

Compaq P/N : 470030-420

Standard Features
Dimensions & Weights

(H x W x D) Unit: 17.0" x 8.9" x 17.0" (25.5 lbs.) Package: 23.25" x 18.31" x 22.25" (49.0 lbs)
Processor AMD Athlonâ„¢ with enhanced 3DNow! technology XP 1700+ 1.47 GHz
System Bus 266 MHz System Bus
Cache • 128KB L1 Pipeline Burst Cache

• 256KB L2 Pipeline Burst Cache
System Memory 512 MB PC 100 SyncDRAM - Max Capacity 512 MB
Hard Drive 60.0 GB UltraDMA Hard Drive
Optical Drive(s) • 16X DVD-ROM Drive

• 16X CD-RW Drive
Communications • Internal 56K ITU v.90 PCI Modem

• 10/100 BaseT Ethernet PCI card
Diskette Drive 3.5" 1.44 MB Diskette drive
Graphics Integrated Savage4 Graphics

• 32MB shared memory

• Max Resolution: 1280x1024
Audio/Speakers Integrated Soundmax II Digital Audio / JBL Platinum Speakers with Digital Audio Port

• Audio CD player

• Create, organize and play digital MP3, WMA or personal CD audio files on your PC

• Dolby® Digital Surround Sound (AC-3)
Mouse Internet Scroll Mouse
Keyboard(s) Compaq USB Internet Keyboard
Compatibility/Compliance • Advanced Configuration and Power Interface (ACPI)

• Plug-and-Play
Power Supply Steady-state 250 watts
Drive Bays • One (1) 3.5" internal for hard drive

• One (1) 3.5" internal open for expansion

• One (1) 3.5" external for 1.44 MB diskette drive

• One (1) 3.5" external open for expansion

• Two (2) 5.25" external for optical drives
Expansion Slots • One (1) PCI slot with modem

• Two (2) PCI slots open for expansion

• One (1) 4X AGP graphics slot open for expansion
I/O Interfaces • Four (4) USB ports (2 front, 2 back)

• One (1) Serial RS-232C compatible, DB9 connector (16550)

• One (1) Parallel EPP/ECP standard centronics-compatible interface (DB + B3225 connector)

• Two (2) PS/2 ports (mouse, keyboard)

• Two (2) RJ-11 phone jacks (1 input, 1 output)

• One (1) RJ45 Ethernet Port

• One (1) VGA monitor connection

• Three (3) Audio ports (1 line-in, 1 line-out, 1 microphone-in)

Edited by steffismith, 03 June 2007 - 02:24 PM.

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Most of the times in addittion to disabling the onboard graphics you must also uninstall them through add/remove programs. Let us know if you are able to get it fixed that way.

After that you need to make sure to get the latest drivers from the Nvidia website.

[Titan8990]

Most of the times in addittion to disabling the onboard graphics you must also uninstall them through add/remove programs. Let us know if you are able to get it fixed that way.

After that you need to make sure to get the latest drivers from the Nvidia website.