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Slow Internet connection


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#1
KathieO

KathieO

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[FONT=Arial][SIZE=1][COLOR=blue]Hope you can help. I am having trouble connecting to the internet. After clicking on Internet Explorer, sometimes my default page (Google) does not come up quickly. If perchance it does, then internet explorer does not come up, and any web addresses that I enter do not work. The computer seems to freeze and the hourglass just sits on the screen. If I wait long enough......5-10 min. it eventually comes up and works fine. I contacted Adelphia Powerline Tech support and they checked my modem which they seem to think is connecting fine. They feel there is some sort of virus on my computer. could this be true????I tried to download Microsoft Media Player about a week ago, the download seemed to go ok but when it finished, a grey window appeared asking if I wanted to download the program. I just cancelled out. However in checking my programs, Media player was there....so I removed it from my computer hoping this would solve my problem. It didn't. What do I do now? I can't keep unplugging my modem and restarting my computer every time.

Could there actually be some sort of virus on my computer as suggested? and what do I do to fix it?
Thanks for any help. <_< :D
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#2
admin

admin

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Welcome to Geeks to Go Kathie! <_<

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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