[stevo2603]

Hi,

Ive used geekstogo.com for malware removal but never a hardward problem... so im not too sure what to include in this post.

In my device manager under DVD/CD-ROM Drivers, it says "HL-DT-ST RW/DVD GCC4481B"

Device type: DVD/CD-ROM drives
Manufacturer: (Standard CD-ROM drives)
Location: Location 0 (0)

The device Status says:
This device is working properly.

If you are having problems with this device, click Troubleshoot to start the troubleshooter.

I've tried troubleshooting and have had no success. My DVD Player used to play burnt dvd's, but I have since then had to format my PC. Now its not working. I can still play normal DVD's. The Dvd's ive used are TDK DVD+R 4.7GB.

Please let me know if there is any information that I have left out or need to get.

Thanks,
Steve

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Did you install a programme that plays DVD's

[Retired Tech]

Did you install a programme that plays DVD's

[stevo2603]

No i haven't. I didnt think i needed to because when i put a real movie DVD in my computer it plays fine through windowns media player. Only burnt cd's it comes up with "Please place a disk in the drive d:"

What program should i download?

[Retired Tech]

Click start, right click my computer

Click properties, hardware, device manager

Click the + next to DVD/CD-ROM Drives

Left click the GCC4481B entry, right click, click remove / uninstall, click OK, confirm then restart the PC

Did you get the drive from Hitachi / LG or with a prebuilt system - Dell etc

[stevo2603]

Ok ive done that.

I got the drive prebuilt into the system. from Dell.

[Retired Tech]

Still the same?

Which model Dell

Have you ever updated the firmware

[stevo2603]

Yeah its still the same.

The computer is a Dell Dimension 2400.

and no ive never updated the firmware?

[Retired Tech]

Dell Dimension 2400 Downloads

There is a recommended firmware update in the list

I would ask them first though as firmware updates are usually irreversible

Dell Hardware Chat

The online chat is a good option as they mostly stick with it until it is fixed

[stevo2603]

Hmmm, ok ive tried contacting dell over the internet but unfortunately because my computer is outside the US they cant do that. I have to call up The Australian Dell Tech Support. I will do that and if they say its ok to update the firmware ill go ahead and do that. Then ill post what happens...

[Retired Tech]

I can look for the Australian chat link if you want, usually they let you log in from anywhere

[Retired Tech]

Try the UK one

http://support.euro....c...;l=en&s=gen

If it asks where you are say UK

[stevo2603]

ok im about to talk to someone from dell i will post shortly

[stevo2603]

Ok i updated the firmware that Dell told me to. However the DVD is still not reading?

[Retired Tech]

Load a DVD then click start, my computer, does it show a disc in the drive, if you right click the drive, is explore an option

[stevo2603]

Yeah it is...