Today the owner and I decided to do a full format of the hard drive and start fresh, except for Outlook.
Last Monday I did a full backup of her computer using the Windows XP backup software, so I know somewhere in that backup file is the data that the owner needs to get all of her emails and contacts back.
The problem though is that I don't know where exactly those files are located, and even when I find them I am not sure as to how to put them back into her computer.
I have tried this before without much luck, so now I am asking the pros.
She is using Office XP on Windows Pro with sp2.