Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Just got some very good CS so thought I would share


  • Please log in to reply

#1
Adebisi

Adebisi

    Member

  • Member
  • PipPip
  • 77 posts
I have never had, in my life, an easier time RMA'ing a product.

Today was the first time I have ever had to RMA a kingston memory module.

I spent 3 minutes on hold.

Got a CSR who asked me what was wrong with it. After 15 seconds of telling her, she issued the RMA. No trying to talk me through a bunch of things I had already done. No questioning my intelligence, just a friendly thank you, here is your RMA, would you like to cross ship it? Yes please!

And they are paying for all my shipping both ways.

Very happy with Kingston at this moment. I have used their RAM for years without problem but always wondered if there RMA return policy was going to be honored or if I would get the run-around (ala Asus...)

So anyway, just wanted to share.
  • 0

Advertisements


#2
james_8970

james_8970

    Trusted Tech

  • Retired Staff
  • 5,084 posts
I'm hoping I'm going to have the same experience as you, but right now it looks like I'm going to have to fight with OCz for my RMA.
James
  • 0

#3
Troy

Troy

    Tech Staff

  • Technician
  • 8,841 posts
I'll keep that in mind next time I go memory shopping, Kingston are one of the more reputable brands of RAM out there, I believe...

EDIT: Thanks for sharing! :whistling:

Edited by ruthandtroy, 18 June 2007 - 11:18 PM.

  • 0

#4
james_8970

james_8970

    Trusted Tech

  • Retired Staff
  • 5,084 posts
Yes it is, them and OCZ. I think I might have a voltage problem, I'm hoping anyways. I wasn't saying OCz was bad they are just trouble shooting and I'm a little annoyed about this problem right now, not a fan of BSOD I must say.
James

Edited by james_8970, 19 June 2007 - 11:21 AM.

  • 0

#5
Troy

Troy

    Tech Staff

  • Technician
  • 8,841 posts

not a fan of BSOD

Really? Why not? :whistling:
  • 0

#6
james_8970

james_8970

    Trusted Tech

  • Retired Staff
  • 5,084 posts
Take one guess :whistling:
James
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP