Here's my story...
Due to a family emergency last month, I was away from home for weeks. Out of desperation to get some work done for income, I purchased a used Dell laptop. It is loaded with XP Professional. It is a legal, verified copy, but I don't have the installation disks. I'm home now, and I do have disks for XP Home Edition, but I'm hoping I don't have to wipe the drive and start over with a new OS.
I'm running ZoneAlarm (free version) and Avast.
The first thing I noticed is that Windows Update would download files but was unable to install them.
Then I noticed that IE6 would not load--pages hang indefinitely. Anything in Windows that requires IE also crashes--such as Help. (I use Firefox, so didn't notice it at first.) When I looked at the log, it said there was a problem with mshtml.dll. I tried to download and install mshtml.dll. Didn't help.
I tried all sorts of fixes--stuff from Windows support pages. Every time I'd try something, it would crash or fail. I tried Dial-a-Fix, and it ran through everything fine (registering, resetting permissions) until it got to "registering mshtml.dll"--then it hung.
Tried to uninstall/reinstall IE6. Wouldn't install. Tried IE7. Wouldn't install, either.
Ran ckdsk. No hardware problems. 6+GB of space on C drive.
Tried to install a copy of Norton SystemWorks 2002. Wouldn't install.
Came here to you guys. Ran ATF Cleaner. Downloaded AVG Anti-Spyware. It wouldn't run in Safe Mode (couldn't start service), but I ran it in regular Windows mode--found a few tracking cookies, nothing else. Can't run Panda because it requires Internet Explorer. Tried to run SuperAntiSpyware, but it wouldn't run.
I am at your mercy!
Thank you thank you
I'm attaching the HijackThis, Uninstall, and also the IE7 Install log.
HiJackThis_log.txt 10.44KB 67 downloads