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Dell Inkjet has plenty of ink but still sucks!

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Dell Inkjet 720

In a nutshell, the darn thing won't print color at all, and the black text printing has horizontal lines through the text. Text appears gray and faded unless I change the preferences to print to "Best Quality".

-I have run the nozzle self-cleansing utility 4-5 times with not much (if any) improvement.
-just replaced the black ink cartridge
-gf who owns printer says she just replaced color cartridge not long ago and has barely printed anything.
-dell printing software shows that both ink cartridges are nearly full. I believe this to be correct.
-unistalled printer and re-installed latest drivers from dell's website.
-shared printer on network to print from a different computer. same problems
-printer is 2 years old and is used under normal to light conditions as far as jobs printed.
-reconnected usb cable to ensure there was no faulty connection.

Any ideas?? is there some sort of manual cleansing that I could perform? perhaps the usb cable itself has gone bad?

Thanks in advance.
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