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Cannot connect to internet


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#1
tedbeau

tedbeau

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I am trying to fix a friends computer. Here are stats. Compaq 5240 desktop, Windows ME connected thru netgear router (Wired) to cablemodem. Her brother-in-law may have sent a virus/trojan infected email to her. All of a sudden her desktop is littered with links to interent gambling sites, plus links to spyware removal tools. When this happened her computer would lockup upon startup.

What I have done;
Control/Alt/Deleted there were many many things running, many with criptic names, many "Rebate" type services. I stop as many of them as I could. Several times when stopping a program the computer would simply reboot and some of the ones I had stopped would restart on reboot.

Booted into safemode, used msconfig/startup to stop some of the processes.

Went into add/remove programs, removed what I could.
There were some that could not be removed by either method above. In particular one called "Aircity" Actually two occurances running all the time.

I went into Regeditor and searched for aircity key. Found several, tried to delete the keys but they seem to recreate themselves.

Eventualy they dissappeared from process box (Control/Alt/Delete). However now when I click on IE to connect to internet it does not open. When I control/alt/delete IExpolrer is there, but when I end task it "Has stopped responding". If I click on IE three times, there are 3 nonworking events in the task manager window. (could't think of the correct term for that before!!!)

What I intend to do next;
I have downloaded your win2fix.exe software to a thumb drive, will run it to try and fix IE. I also have a copy of Adaware on the thumb drive to install. I also will try to install Xoftspy.

I will then install your hijackthis software and attempt to get a log file.

Any further suggestion?

Thanks

Ted
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#2
don77

don77

    Malware Expert

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Hi and welcome tedbeau
You seem to be heading in the right direction,
I would say have a look at this Topic
Perform Steps 1-5 and post a HJT log in a new topic Here
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