They have an ADSL broadband connection.
The computer seems connected to the net, all programs that can autoupdate mange to do so without any problems but IE and MSN are unable to log on.
We have tried using a different modem without result.
A check on the modem says that the device is connected and working properly.
Several others have looked at it and are unable to find the problem.
We have tried rebooting the system, resetting the modem and yelling at the monitor without success.
We have checked all the connections and wires, the ethernet cable and all that jazz.
Any ideas ?