Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Trouble Uninstalling Nero 7 Demo


  • Please log in to reply

#1
logreeval

logreeval

    Visiting Staff

  • Member
  • PipPipPipPip
  • 1,230 posts
Hey Tech guys, I need your help.

When I try to uninstall Nero 7 Demo, it never works...always comes up with an error.

I tried the general cleaning tool by Nero, but it didn't work.

I attached the error.

thanks guys :whistling:

Attached Thumbnails

  • error.JPG

  • 0

Advertisements


#2
jaxisland

jaxisland

    Member 1K

  • Member
  • PipPipPipPip
  • 1,703 posts
If you downloaded the trial from the internet, can you download it again, try to reinstall it or repair it, then try the uninstall again.
  • 0

#3
Tyger

Tyger

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,896 posts
On the other hand, if you installed it from a CD put it in when you are running the uninstall. Many installations require this.
  • 0

#4
logreeval

logreeval

    Visiting Staff

  • Topic Starter
  • Member
  • PipPipPipPip
  • 1,230 posts
I tried uninstalling with the tool, reinstalling. Just plain reinstalling...nothing works. :whistling:
  • 0

#5
jaxisland

jaxisland

    Member 1K

  • Member
  • PipPipPipPip
  • 1,703 posts
Try going here
  • 0

#6
logreeval

logreeval

    Visiting Staff

  • Topic Starter
  • Member
  • PipPipPipPip
  • 1,230 posts
I did use that before.

I did it again...now everything is fine, except I can't delete this folder full of Nero stuff....says access is denied. Not really sure how to get rid of this...if I used Killbox, I can't delete the killbox file...talk about annoying.
  • 0

#7
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Have you looked through msconfig / start up for ahead / Nero entries, remove the ticks, click apply and reboot. CCleaner will have the option to remove start up entries, usually the conflict driver

Where is the folder?
  • 0

#8
jaxisland

jaxisland

    Member 1K

  • Member
  • PipPipPipPip
  • 1,703 posts
To delete stuff like that I use this Unlocker

It works well if Keiths suggestion doesnt solve it.
  • 0

#9
logreeval

logreeval

    Visiting Staff

  • Topic Starter
  • Member
  • PipPipPipPip
  • 1,230 posts
Ok, so that didn't really work. Unlocker said no handle found.

I have C:\Program Files\Common Files\Ahead

C:\Documents and Settings\User\Desktop\Nero

I tried to move the Ahead folder and it didn't budge.

I think this has to do with the Nero BackItup thing, but Im not sure...

This is getting annoying.
  • 0

#10
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
When it says no locking handle, have you got a drop down menu arrow where you can choose delete, which will probably say it can delete on reboot
  • 0

Advertisements


#11
logreeval

logreeval

    Visiting Staff

  • Topic Starter
  • Member
  • PipPipPipPip
  • 1,230 posts
Tried it....didn't work :whistling:
  • 0

#12
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Nero has been known to keep a log file in the Temp folder, if this goes then it won't run the clean tool

Click start then run, type regedit then press enter, look for

HKEY_CURRENT_USER / software then delete the Ahead key, you shouldn't find nero in this list but check

Then

HKEY_LOCAL_MACHINE / software to delete the ahead and Nero keys

Restart the PC then use search, including hidden and system files, you should have other folders in application data, move any ahead and nero folders to a folder in my documents, although they may delete now
  • 0

#13
logreeval

logreeval

    Visiting Staff

  • Topic Starter
  • Member
  • PipPipPipPip
  • 1,230 posts
I have already deleted those keys before you mentioned it. THeres only those two folders still.

Thanks for the help :whistling:
  • 0

#14
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Click start then run, type prefetch then press enter, click edit, select all, right click any file, click delete, confirm

Reboot to safe mode and select the administrator account, try them then
  • 0

#15
logreeval

logreeval

    Visiting Staff

  • Topic Starter
  • Member
  • PipPipPipPip
  • 1,230 posts
No go :whistling:
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP