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NO SOUND


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#1
marc_randles

marc_randles

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Hi everyone

Im new to the site and was recommend by a friend

The problem im having is that I installed Real Player One yesterday and all of a sudden I lost all sound from my pc

I then immediately uninstalled this as I thought this is what caused the problem, ive check my speakers and they are working fine as I linked them up to my Nokia N93

Checked sound and audio devices just incase anything was muted and it wasnt

Ive run my anti-virus/ad ware/spyware software and nothing was found

Ive done a system restore and that didnt work

CAN ANYONE HELP ME PLEASE

Oops forgot to say that my pc is a dell desktop (not a laptop) and the soundcard is a soundblaster audigy 2


Apologies if this is in the worng section

Edited by marc_randles, 19 June 2007 - 01:52 PM.

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#2
-OCM770-

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Your drivers probably got corrupted, i'll get a link to your sound card driver, install them and check if there is sound, i'll be back tomorrow afternoon or as soon as i can.

Just to make sure go to Right click my computer>Properties>Hardware tab>Device manager (or first option, i'm translating from spanish)>sound,game devices, and check if there is a yellow exclamation mark on any.


-OCM770-
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#3
marc_randles

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Hi

Thanks for replying

No there is no yellow exclamation marks

This is so frustrating, i feel naked with out sound n my pc lol
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#4
marc_randles

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Im now getting an error message when I try to play any sound files which reads :-

Windows Media Player cannot play the file because there is a problem with your sound device, there might not be a sound device installed on your computer, it might be in use by another program, or it may not be functioning properly

HELP
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#5
Guest_MarkN_*

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Have you updated the driver recently? I've found that sometimes an update is not always the best thing to do. An example would be my 8800gts graphics card, I updated it to the latest driver and dropped performance in 3Dmark06 by 400 points. I went back to the 158.18 driver and regained the lost performance. Same thing happened with my audio driver for SigmaTel, after update, no sound. I then found a driver that worked and I have no problems to this day. It works perfect. One other note make sure that you uninstall the driver and any traces in C drive programs, then reboot and install new drivers.

Edited by MarkN, 20 June 2007 - 03:36 AM.

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#6
-OCM770-

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Im now getting an error message when I try to play any sound files which reads :-

Windows Media Player cannot play the file because there is a problem with your sound device, there might not be a sound device installed on your computer, it might be in use by another program, or it may not be functioning properly

HELP


This is a driver issue for sure, you need to reinstall the driver from the manufacturer, or your sound card has died.

Ok, I'm on the soundblaster webpage right now and i can't find the Soundblaster Audigy 2 on there, theres Audigy 2 NX, and others, which one is it?


-OCM770-
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