With this new bundle package with dsl speed is to increase from 768 KB to 3 Meg. So after the change I am getting speeds of 32 KB. So I called verizon and explained to them the situation that day and they said that there was something they needed to do at the central office and that it would take a couple of hours which was at 2:30 I was told this. So at 6:30 I rebooted my router, modem , PC to get me new speed to no avail. I call them at 7 and explained the situation and they say to me the conversion hasn't completed yet and it will be done by friday morning when I wake up so I say no problem.
Friday rolls around and I wake up to reboot everything still no speed increase so I call verizon again and talked to a tech support supervisor and she tells me the conversion should be complete by 2:00 and I may have to have have a tech come out to the house causing me to call in sick. 2:00 rolls around still no speed increase so I call verizon again and talked to a sup and they say a tech will be out to the house before 7:00, does one show up, no so I call back verizon again to talk to a sup and they said there is nothing they could do because they close at 7:00 so I start screaming at this person saying I am getting screwed so they end up calling there central office on the west coast because they where still open. So someone on the WC calls me back at 8:00 PM saying she try to get someone to come out on Sat morning but she's not in until 7 AM WC time which would be 10 Am my time and she would call me 1st thing when she got in on Sat. so it's 10:15 my time, does she call at all, [bleep] no, does a techie show up all weekend, [bleep] no.
Monday rolls around so I expect to see a techie 1st thing in the morning to no avail. I call up verizon again to explain the situation to a sup that i was pissed off because I had to call in sick again to wait around for them [bleep]. they tell me someone will be out between 10-5. Do they show up [bleep] no. I have them call the central office at 5 and they send someone out at 7:30 PM saying that there was a communication problem with the phone line not a dsl problem and that the need to replace a part so they guy shuts my phone off all night because there was something that the central office needs to do and that I should be up and running with new speed by 10:00 today.
I wake up today reboot everything expecting new speed, do I have it [bleep] no so I call up [bleep]ing to them again this morning with them telling me a techie needs to fix the problem with the line that the supposedly fixed last night. At this point I am totally bull [bleep] with verizon and screamed at them. After getting off the phone with them I went to my local verizon office and ran into one of there techies and explained to them my problem so he calls his foreman and explain to them how i am getting screwed around so the techie calls my local foreman of my town to tell me whats going on via voice mail. He tells me to expect a call from the foreman within an hour and if I don't hear from him to call the foreman myself, which I did and I get his voicemail as well. I then call verizon again and get a supervisor on the line to explain the situation so they call the foreman of the techie who was here last night to find out what the guy did. The supervisor then calls me back saying the got in touch with the techie and will send a guy out to check on the line again and that I didn't need to be home. So I go out for a couple of hours and get home hoping to see a speed increase, do I get it, [bleep] no. I now call back verizon supervisor to explain the situation and they tell me a tech was there but there was no one to let him in and I said WHAT, you [bleep] told me I didn't have to be and that they will send some one out tonight. Did he ever show up, [bleep] no.
I call the Sup again and explained the situation and said more than likely they won't show up tonight and they'll more than likely show up in the morning. I am at my wits end with these [bleep] and don't know what else do and am looking for some advise from you guys on what else to do? Yes, I already told them I would cancel my service multiple times but they don't seem to care.
What can I do? I appreciate any help.
Edited by sari, 21 June 2007 - 07:07 AM.
Bleeped out inappropriate references