[emaan9301]

I am asking a question about my husbands lap top. He can listen to music from web sites and not have any problems (so I don't think it's the sound card), but when he watches a dvd, the picture is fine but the sound cuts out and he can't figure out why. Can anyone help us with this?

Jennifer

PS If this is posted in the wrong place i'm sorry.

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What program are you using to watch the DVD? Have you tried using a different program?

[Troy]

What program are you using to watch the DVD? Have you tried using a different program?

[emaan9301]

Windows media and real player, it happens in both of them.

[Troy]

You could try uninstalling RealPlayer and see what happens then...

[emaan9301]

We just did that and now it's not working at all.

[emaan9301]

He just asked me to post this information for you in case it may help:

MPEG Info:
Description: DirectShow MCI Driver
Provider Name: Microsoft Corporation
Version: 6.05.2600.2180
Driver Name: C:\WINDOWS\SYSTEM32\mciqtz32.dll
Driver Date: August 04, 2004, 05:00 AM

Comments:
None


DVD Info:
Description: CyberLink Video/SP Filter
Provider Name: CyberLink Corp.
Version: 5.0.2414
Driver Name: C:\Program Files\CyberLink\Shared Files\VideoFilter\CLVSD.ax
Driver Date: April 11, 2005, 03:28 PM

Comments:
None

[Troy]

What version of Windows Media Player are you using? Also, this information you have given about CyberLink, they make a DVD program called CyberLink PowerDVD, do you have this installed? What version is this? Have you tried playing a DVD with this program?

If this fails, you could try installing VLC media player, you can download it from here. This is an awesome media player that will play almost any type of file.

[emaan9301]

Thank you, as soon as my husband gets up and gets on his pc i'll ask him these questions and post the answers for you. I will also tell him about the VLC and get him to try it.

[emaan9301]

What version of Windows Media Player are you using? 11

Also, this information you have given about CyberLink, they make a DVD program called CyberLink PowerDVD, do you have this installed? What we have is called pc friendly dvd (the one that we posted the info from last night, as he says) I'm not sure if this is also put out from cyberlink or not.

What version is this? Interactual Player 2.0

Have you tried playing a DVD with this program? Yes, it gives us an error message that when we click on more info it gives us the info he had me post last night.

We d/l and installed VLC media player and the sound is the same, it is almost like it has a stutter.

[Troy]

Right-click My Computer, select Manage, select Device Manager. Do you see any question marks (yellow, I think) or crosses (red)?

[emaan9301]

It has the yellow ? on other devices and under that it has video controller and video controller (vga compatible). Both of those have the same yellow ?

[Troy]

Yeah that's interesting, that seems to be saying you haven't installed your video drivers, but you're having sound issues? Weird...

Anyway, if you know what you're doing, try upgrading the drivers for your audio (and video, it seems...), if not then post your make and model.