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locking up and won't allow use of specific keys

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I am so glad I found this site! I am experiencing so frustrating issues and as a work at home mother, I just don't have the time for my computer to be doing this stuff! :whistling:

here is what is happening. I had some issues with my computer a month or so ago. got it back from HP and about 2 weeks later it started a new problem. It seems like it is freezing of sorts. I can access programs and do other stuff, but it will absolutely not let me use the keys "g", 'h" and "backspace". It appears as though the system gets busy or something and these are the keys it is affecting. It will let me use all other keys though. I have completed a disk clean-up and a defrag and things are exactly the same. :blink: I also do my virus scan daily and it is not detecting a virus.

Any help you can provide will be so greatly appreciated. Thanks in advance.


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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

If you do not have an XP CD and are unable to borrow one, run the scan, click skip if it asks for the CD, if it keeps asking, click cancel.

If it kept asking for the XP CD then system files are missing

Click start then run, type chkdsk /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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wow! tank you so muc! i will try it now!

you rock!

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