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Two processes taxing CPU on laptop


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#1
magusbuckley

magusbuckley

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Hello:

I'm looking at a guys laptop for him because he said it's running slow. I found two services - spoolsv.exe and Wmiprvse.exe - battling each other for complete domination of the laptop's CPU. It seems that Wmiprvse.exe usually is running at around %60 while spoolsv.exe takes whatever is left. In the task manager, the CPU is maxed out.

I looked up both of these services but am not sure what can be done now. Spoolsv.exe is a printer spooler service. The other, Wmiprvse.exe, is some process that allows for remote installation of programs in an Enterprise.

Any ideas?

Thanks,

Magus
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#2
1101doc

1101doc

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Wmiprvse.exe is an essential process related to Windows Management Instrumentation. However, I have not seen it consume so many resources. It might be malware posing as Wmiprvse. The system file should be found in C:\Windows\system32\wbem\ If found elsewhere, malware would be my first suspicion. Spoolsv is not essential, merely convenient. It allows print jobs to be held for printing as a batch. Spoolsv is a "Service" listed as Print Spooler. It can be set to Manual or Disable. Some printers may require it for proper function, but it will not adversely affect Windows to turn it off, at least temporarily. Since WMI has to do with hardware, and spoolsv is related to printing, I would troubleshoot the printer, and its software (drivers) as a possible cause in the absence of malware.
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