I use Mozilla Firefox and it keeps shutting down with a message "firefox has encountered a problem and must shut down." When this happens, all of my windows are shut down immediately. This happens often.
Now, my entire computer shuts down and when it eventually starts back up there is a Microsoft message that says "your computer has suffered a serious error." I did some research and it appears to be called a blue screen error. I don't know why this occurs or what to do about it.
I am not great with computers so I am confused. I was going to uninstall and reinstall firefox, but I don't know how to do that. I looked into the control panel, under add/remove programs, and couldn't find it.
Any help would be appreciated. Thank you.
Edited by dbrodsky, 29 June 2007 - 09:36 PM.