[In Laymans Terms]

Hi, I've recently removed Roxio Media Creator 7 from my computer and installed number 9...

Now whenever I start up my PC and wait for the processes etc to start, Roxio 7 tries to keep installing itself over and over again and keeps failing...

I've disabled msiexec.exe and IDriver.exe in the Computer Management > Services section but if I want to install/uninstall software I need those processes on...

How can I get rid of this problem please??? I've tried searching for all of the available Roxio files on my computer and removed them all but it still keeps trying to install itself.

Please help me

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Update:


I've left the Install programme to run and when it tries to install Roxio East Media Creator 7 it comes up with an error message saying:

"Roxio Easy Media Creator 7 - InstallShield Wizard Unable to find a certificate"

And then after pressing ok it comes up with:

"Roxio Easy Media Creator 7 - InstallShield Wizard There was a problem autheticating your version - Please make sure your system is set to the current date"

And after pressing ok it keeps repeating the steps over and over again...

Edited by In Laymans Terms, 02 July 2007 - 08:30 AM.

[In Laymans Terms]

Update:


I've left the Install programme to run and when it tries to install Roxio East Media Creator 7 it comes up with an error message saying:

"Roxio Easy Media Creator 7 - InstallShield Wizard Unable to find a certificate"

And then after pressing ok it comes up with:

"Roxio Easy Media Creator 7 - InstallShield Wizard There was a problem autheticating your version - Please make sure your system is set to the current date"

And after pressing ok it keeps repeating the steps over and over again...

Edited by In Laymans Terms, 02 July 2007 - 08:30 AM.

[In Laymans Terms]

I resolved the issue myself it seems...

I found this on another forum... VERY helpful




http://forums.techgu...reator-7-a.html


I searched Roxio's Knowledgebase and found this:

Unable to uninstall software through Add/Remove Programs

The information in this article applies to:
Easy Media Creator 7

Applicable Operating Systems:
Windows 2000 Professional
Windows XP Home Edition
Windows XP Professional

Issue:
You are unable to uninstall Easy Media Creator 7 successfully using Add/Remove Programs

Cause:
Files required for uninstall to be successful have been moved or deleted from the system.

Solution:
1. Download the Windows Installer Utility

a. Log on to the internet.
b. Go to the following website: http://support.micro...kb;en-us;290301
c. Click on the link titled, "Download the Windows Installer Cleanup Utility package now"
d. Choose "Yes" to save the file to your hard drive. As a save location, choose your Desktop.
e. Click on "Save".

2. Install the Windows Installer Utility

a. Close out of any open applications.
b. Double-click on "msicuu2.exe" which should be an icon on your Desktop.
c. Follow the on-screen instructions to complete the installation.

3. Run the Windows Installer Utility

a. Click on "Start" and select "All Programs".
b. Look for "Windows Installer Cleanup Utility".
c. Once open, you will be presented with a window. Locate Easy Media Creator 7, highlight it, and select "Remove".

Easy Media Creator 7 should now be removed from your system.

KB Article Reference Number:
EE7000129


it must be a common problem if Roxio has it in their support articles.

[starjax]

Glad that you were able to solve your issue. I've taken the instructions you provided and added them as a pinned topic.

thanks,
Starjax