[joshsamson01]

Well I installed office 2003 the other day and havent had any problems with excel or any other office products but everytime I open word I get a box that says winword.exe- application error the application has failed to initialize. I have uninstalled and reinistalled the software to no avail. I searched for a normal.dot file like I used too with word 2000 and other previous versions and I was not able to locate one. So if you guys and gals have any ideas that might help I would appreciate it.

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Ok update... I found the normal.dot files and deleted them and I am still having this issue.

[joshsamson01]

Ok update... I found the normal.dot files and deleted them and I am still having this issue.

[Retired Tech]

Have you run office update

[joshsamson01]

I have now and its doing the same thing

[coachwife6]

http://www.smartcomp...b&ErrorID=21843

See if this helps.

[joshsamson01]

Well guys we figured out the problem. Kinda stupid but we actually were pushing this out from out office server and apparently we had a poweroutage in the middle of it that we were not aware of. The problem however was that I had to uninstall office reboot uninstall ofice reboot and then uninstall office for a third time and finally it got everything removed and then I was able to reinstall office after the third reboot.

[coachwife6]

Glad you got it working. This topic is now closed. If it needs to be reopened, please PM a staff member.