For the past month I could not burn DVD RWs on the 4164B (but I could burn DVD R). I used Sonic & Nero. It would say there were errors writing to the disk. As of today, when I try to play DVDs on it, I get this error: "Media Center cannot detect a video DVD in the DVD-ROM drive. Insert a video DVD into the drive." No other apps work. I am trying to play store bought DVDs.
A few days ago, the H352C stopped working. When I try to play a DVD in it, I get a blue screen telling me I need to restart the computer.
I'm not too good when it comes to drivers and such. From what I can understand, it seems both drives are the product of corporate collaborations, the HL being Hitachi and LG, and the TSST being Toshiba and Samsung. Additionally, none of the corps have no responsibility to the user, and Dell is of no help. The warranty has run out so I am not bothering with Dell at this point.
I can not find updated drivers for either drive, but I have found updated firmware on the Dell website. I've loaded each drive with the appropriate firmware and that changed nothing. I don't know what to do next other than buy new drives or reinstall Windows. I would greatly appreciate any help and advice.