[Kelly1226]

Ok, heres the story. My sister came over to help me clear up my computer. I have a cable connection and it was running pretty slow. I have NO idea what she did, or what she deleted, but all I know is my camera is not uploading the pictures when I plug it in with the USB cable. I pug it in, and it says New hardware found, and it says my Kodak V570 then it says a problem occured during installation and it needs files and it wont work properly until I get them. THen a box pops up and says FILES NEEDED: THe file 'DcPtp.sys' on Kodak Eastman is needed. Type the path where the file is located is then click on. It also has a button to click browse. I know I could just put my memory card in the computer, but I have pictures on my internal memory that I need. Also, when I click on the Kodak EasyShare software I get an error that says " C:\Program Files\Kodak\Kodak Easyshare software\bin\Easyshare.exe This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem. I HAVE TRIED TO REINSTALL several times and I get the same thing.

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Welcome to G2G

It has to be said, Kodak should have stuck to hardware because their software sucks


OK, here's a few suggestions you could try...

1) If you happen to have a restore point which was created just prior to your Kodak problem, then you could try using that to solve the problem.
Go to Programs -> Accessories -> system tools -> system restore to check for available restore points.

If you have no such restore point, then I suggest you create one now before trying the remaining steps (just to be on the safe side!)

2) Disconnect the camera & uninstall the software/driver. If you have problems doing this, try it safe mode instead (let me know if you require instructions for booting in safe mode).
Next, follow the link below & download the Cleanup utility from Kodaks website & run it according to their instructions :
http://www.kodak.com...?osXPor98=winXP

3) Reboot & try to reinstall the camera.

Let me know how you get on

[Samm]

Welcome to G2G

It has to be said, Kodak should have stuck to hardware because their software sucks


OK, here's a few suggestions you could try...

1) If you happen to have a restore point which was created just prior to your Kodak problem, then you could try using that to solve the problem.
Go to Programs -> Accessories -> system tools -> system restore to check for available restore points.

If you have no such restore point, then I suggest you create one now before trying the remaining steps (just to be on the safe side!)

2) Disconnect the camera & uninstall the software/driver. If you have problems doing this, try it safe mode instead (let me know if you require instructions for booting in safe mode).
Next, follow the link below & download the Cleanup utility from Kodaks website & run it according to their instructions :
http://www.kodak.com...?osXPor98=winXP

3) Reboot & try to reinstall the camera.

Let me know how you get on

[Troy]

Ok, heres the story. My sister came over to help me clear up my computer. I have a cable connection and it was running pretty slow. I have NO idea what she did, or what she deleted

Hi there, may I just politely mention that you should visit the malware forum, there could be some nasty virus that needs cleaning. A slow connection speed is one of the telltale signs you are infected. You should follow the instructions in this link.

Cheers, and good luck with the camera too!!

[Kelly1226]

Thanks so much Samm! I got it!

[Samm]

Thanks so much Samm! I got it!

Does that mean the camera software is all working ok now?

[Kelly1226]

Yeah I had to use that cleanup utility and then reinstall it. Thanks a lot!

[Samm]

You're very welcome. Glad to hear it all works!