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Windows Update


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#1
crazygurl31

crazygurl31

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I can't download any Windows Updates. This problem has been going on for about 5 mos. now. I've tried just about everything but nothing has worked.I have the automatic update on but it just says that the page can not but displayed. Do you have any suggestions?
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#2
gerryf

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Is your system data correct?

If so, download and install this:

http://www.microsoft...&displaylang=en

If still bad, try windows update, then after it fails, look in c:\windows for windowsupdate.log.

Open in notepad. scroll down to the end and look for ERROR or FAILURE (log adds each session to bottom)
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#3
crazygurl31

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Thanks for the advice but I can't install it because my pc says that it didn't pass the "logo test" (whatever that is).
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#4
starjax

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what os are you running?
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#5
friedpooodle

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Just a thought: Windows Update only runs through Internet Explorer. Are you using a different browser and if so have you deleted IE?
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#6
crazygurl31

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What is "os"? I am using Internet Explorer also. Thanks all your help.
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#7
Ojoshiro

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OS is an acronym for 'Operating system'.
You can see it as the layer programs talk to if they want to use the hardware.
A program to run programs.

( or 'oculus sinister', the left eye )

Hope it explained a little.
Ojo
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#8
gerryf

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Logo test...that's a new one for me, but apparantly not unknown...found this on a MS troubleshooting page

Try them, one at a time.

Try one, reboot, retry Windows update, then move on to the next one.

I was going to suggest Suggestion two, which next to incorrect system dates seems to fix most WinUpdate problems, but did a little research and found these solutions. I still lean toward suggestion two, but am curious about the solution, so please let us know.

Suggestion 1
==========
This problem can occur if the hotfix installer was referencing:
C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either renaming C:\WINDOWS\system32\CatRoot2\edb.log or renaming the entire
C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to complete
normally.

Suggestion 2
============
Register the following system files.

1. Click "Start," and then click "Run."
2. Type "regsvr32 licdll.dll" (without quotes).
3. Click "OK."
4. Type "regsvr32 regwizc.dll" (without quotes).
5. CLick "OK."

Suggestion 3
============
This problem can also occur if the Cryptographic Services have been disabled.To resolve this problem:
1. Click "Start," and then click "Run."
2. Type "Services.msc" (without quotes).
3. Double-click "Cryptographic Services." If the service has been disabled,enable it.
4. Attempt to download and install Windows Updates again, and then check to see if the problem is resolved.

Suggestion 4
============
The symptom can occur if the "Microsoft Root Authority" certificate or the "NOLIABILITY ACCEPTED, ©97 VeriSign, Inc." certificate under Trusted Root Certification Authorities has been removed. On another computer that has the Microsoft Root Authority certificate installed, do the following:
1. Open Internet Explorer
2. Click "Tools," and then click "Internet Options."
3. Click "Contents."
4. Click "Certificates."
5. Click "Trusted Root Certification Authorities."
6. Scroll down until you locate Microsoft Root Authority certificate.
7. Click "Export."
8. Follow the prompts to export the certificate to "DER encoded Binary
x.509(.CER)file." On the computer that cannot install the update, follow the steps to import the certificate you saved.
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