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My INternet Connection Keeps disconnecting


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#1
ryan1_6

ryan1_6

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i have ncable with a motorola sb4200 surfboard cable modem and when i download something 10 or 20 minutes into the download the internet disconnects and i got to network and it says it still says its connected and all the lights are still on and the only way to get it back online is to take out the power and put it back in
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#2
Facedown98

Facedown98

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Hi. How old is the modem? I would contact your ISP, and have them "test your line" to make sure that everything is fine on your end.
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