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BSOD


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#1
Gabriel1

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im on a compaq evo desktop computer. running windows xp sp2

when i plug in my wireless adapter as soon as i plug it in my computer crashes and the BSOD comes up. memory dump etc etc

it shows this: STOP (0x0000007e, 0xc0000005 0xf997b8e4)

no clue whats wrong. my warranty expired so compaq cant help. linksys says to call compaq. i have no choices but to come to the great gtg :whistling:
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#2
The Skeptic

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Does it happen when you connect it to other usb ports? When you insert another usb device does the computer crash? it might be that the adapter is faulty.
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#3
Gabriel1

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to tell u the truth i dont have another usb device. i tried it on my laptop works fine.

happens no matter wat usb port i plug it into
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#4
Neil Jones

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Borrow another working USB device from somewhere, maybe a friend or co-worker.
See if the same thing happens.
How many USB devices do you have on that computer? This situation can occur when you run out of USB bandwidth, often by having so many devices in at one time.

Also this can occur with corrupted USB drivers or even a bad cable.
Best solution is to disappear off into Device Manager, delete everything under "Universal Serial Bus Controllers" and restart the computer, let it find everything again. Then see what happens.

This can also be a sign of faulty USB ports.
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#5
Gabriel1

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i dont ave any usb devices plugged in at all. just this one. the usb device works fine on my other computer so it cant be the device. its the computer itself.
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#6
anzenketh

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Try uninstalling and reinstalling your wireless adapter software.
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#7
Gabriel1

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didnt work. i just reformatted. plugged in adapter. comp shutdown
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#8
anzenketh

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Blue screen error messages are one of the most misunderstood error messages out there in regards to windows.According to Microsoft, only 5-20% of these errors are actually caused by the OS. Only 10% are hardware related. The other 70% are the result of faulty drivers or software incompatibility. Based on those numbers, less than 15% of blue screen errors can be permanently resolved with an OS reinstall.

So we can correctly solve this issue we need to get the minidumps.

To get the Minidumps do the following

1 > Create a new folder on the desktop and call it "dumpcheck" or whatever you like.
2 > Navigate to %systemroot%\minidump You can paste that address in address bar to get there. Then copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date.
3 > Close the folder and right click on it and select Send to Compressed (zipped) Folder. Please do NOT compress them in .rar
4 > Use the "add reply" option upload that zip file here as an attachment.
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#9
Gabriel1

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i am not on the computer having the problems. im on a different computer.

because of this problem i cannot get online.

Edited by Gabriel1, 07 July 2007 - 05:13 PM.

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#10
anzenketh

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OK when you get to that computer go ahead and post that information. I would not be able to access the program I use to analize those until tonight anyways.
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#11
Gabriel1

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OK when you get to that computer go ahead and post that information. I would not be able to access the program I use to analize those until tonight anyways.


i am on a different computer....... the computer having problems is right next to me but i cant post the info because i cant get online
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#12
anzenketh

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Is there any way you can tranfer files from one computer to another and post on the computer that you are on?
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#13
Gabriel1

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no :whistling: not from this one to another. because this computer has no way to get online and when i plug anything into it it shuts down.

is there a way u can give me instructions on how to check the dump myself?
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#14
anzenketh

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Gabriel1,

The program needed to analyze the minidumps needs to be downloaded from the Internet so that will not be much help to you.

Does this problem also happen if you plug in a USB Flash Drive or Thumb Drive. This could also be a diagnostic.
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#15
Gabriel1

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i could burn the file and install it onto the crappy computer.

and i dont have another usb device to test it with.
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