First, when I would try to add data to a disk during my weekly backup of important files, the drive would hesitate opening the disk. Then it got to the point that I had to try it several times before the disk would finally be read. Eventually, I gave up and used a new disk, as I thought perhaps it was just a disk problem.
But now I am basically having the trouble with all data disks I have, no matter the brand, no matter if it is CD-R or CD-RW. The drive seems to work fine when I insert a disk with photo files on it. But it will not recognize data disks, or blank disks.
The light will come on on the drive when I insert a disk, and will blink as if it is trying to read the disk. Then the light will go off and it stops.
HP was very helpful and suggested I try Microsoft's AutoPlay Repair Tool, which gave me this report:
AutoFix [V5.2.3790.67]
Time [2007-07-09 12:28:27]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]
Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK
Test [Policies] - Instance [E:\, Drive Type: 5]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\cdrom!Autorun (Present) <Allows>
HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }
Test [Drive Notification] - Instance [E:\, Drive Type: 5]:
Result [Legacy Notification]: Problems
Result [AutoPlay V2 Notification]: Problems {
Service (Silent)
Shell (Deaf) }
>> Repair << [Legacy AutoPlay Event]
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
>> Repair << [Autoplay V2 Event]
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
>> Required action: The wizard found problems but cannot fix them -> None
I also tried PC Doctor, and when it tried to test the CD drive, it asked for a data disk to be inserted. When I did that, of course, it wouldn't recognize my data disk, so I could not complete the test.
I have also tried cleaning the drive with a CD drive cleaning disk. That played like an audio disk and said it completed the cleaning, but no luck with the data disks. I have checked ----- the disks themselves are not very scratched or dirty.
I have also reinstalled the drivers. All device manager info shows the drive is working correctly.
Any ideas save buying a new drive?