I have recently started a new job in which I am expected to help support the system we use (XP) in a rather basic way - no problem, i.e. liaise with help desk and get things fixed. Sounds good I thought. Our IT bods were up here on Friday and have KNACKERED the system as far as I can see. We have missing files - when I open a previously shared file on the network it takes me back to my own desktop - which I am unwilling to restore as a part of me still believes that these cowboys must have had SOME idea why they did these things! Also, the printer has been configured (HP Laserjet 4200tn) somehow so that it is impossible to set a print tray as a default without it resetting at random as soon as you exit - I had understood that there are only 3 places to tell the system how to print - tell the printer, tell the individual document, and tell the application...so why is it resetting at random and where is it getting its info from?
I am also unable to get macros to perform correctly, as I am trying to set up a macro which will perform a print function...
As you can see, I am a complete no-hoper at the more technical stuff. I have been back to our 'support' desk and received the helpful advice that they are not product specialists and I should 'maybe try asking Microsoft'.
PLEASE PLEASE PLEASE is there any kind person out there who can suggest anything to help me? We are a new start up firm who has been crapped on by our support company and I am desperate! Please help!