[Ferrante]

Today I tried going into MY COMPUTER to check out the contents of a disc. When I click onto the CD writer icon or DVD icon, it says to please put disc in despite the fact one is already in there. I have tried several and ntohing seems to work. However, while using Nero Express to make audio discs today, everything seemed to be working ok. Why is it not being recognized when I go to my computer and how do I fix it? Thanks in advance for your help.

[Advertisements]

Laser's most likely packed up on the reading side and the writing lasers are still working. Easy solution to replace the drive.

[Neil Jones]

Laser's most likely packed up on the reading side and the writing lasers are still working. Easy solution to replace the drive.

[Ferrante]

Laser's most likely packed up on the reading side and the writing lasers are still working. Easy solution to replace the drive.

Strange as I have only had this HP DVD burner for less than two weeks...

[Neil Jones]

Notice use of "most likely", and not "definitely". Even new bits develop problems in two weeks.
So if its under warranty, send it back and receive a new drive. If the new one fails, as well, you have a system issue.

[Ferrante]

Notice use of "most likely", and not "definitely". Even new bits develop problems in two weeks.
So if its under warranty, send it back and receive a new drive. If the new one fails, as well, you have a system issue.

Believe me, I appreciate your help, but I want to make this clear: both my DVD burner and my CD writer (two seperate drives) quit being recognized at the same time. If it were just one drive, I would believe it may have went bad, but for two to quit at the same time, I find that interesting. Also, let me point this out. I had Nero 7 trial installed. The DVD writer came with Nero 6 oem and I started getting a message saying a certiain .dll file was missing. Googling it, I found many others were having the same problem. I went and use a tool available from Nero to complete erase Nero 7 remanants as well as the version 6.0. Reinstalled it and everything worked fine. I then installed Roxio based on someone's recommendation and found I did not like it and deleted it and that is when the problems started. Hope this bit of information helps.

[Neil Jones]

Ah, you never said you had two separate drives and that they've both stopped working at the same time. Unfortunately I can only go by what I am told and most people only have one drive in their computer.

If the problems started after Roxio graced your computer with its presence, try a system restore to before Roxio was installed. System Restore is under Programs->Accessories->System Tools. This will not affect any work you have in My Documents.

[Ferrante]

Ah, you never said you had two separate drives and that they've both stopped working at the same time. Unfortunately I can only go by what I am told and most people only have one drive in their computer.

If the problems started after Roxio graced your computer with its presence, try a system restore to before Roxio was installed. System Restore is under Programs->Accessories->System Tools. This will not affect any work you have in My Documents.

Again, thanks for your suggestions in trying to help me. Finally, I got it back to normal. I tried going back to an earlier system restore point and even though it did it, for some reason I still showed Roxio being there. It was not listed in Add/Remove, but was listed in my program files. I deleted all of that, ran Registry Mechanic, rebooted and the drives would still not work. Finally I went and Googled "Removing Roxio" and saw many others were having the same problems I was. I downloaded a tool from Microsoft and that did it. Thank God! I will NEVER use Roxio again, instead sticking with Nero as I should have done in the first place. Again, thanks much.