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msn internal error message

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I seem to be having trouble signing on to msn. I have dsl through verizon and have just bought a new dell inspirion 6000 that I received on the 6th. Whenever I dougle click the butterfly on the desktop for msn I get a message saying internal error will have to close. I have also tried to do a system restore but when the computer comes back on it tells me it is unable to restore.I did see a message on this from a debbyski and she said she adjusted security to medium and this fixed it for her but mine are already set at that. It was working when I first used it but doesn't now. Has anyone else had trouble with this? I have tried talking to verison, msn, dell and microsoft and don't seem to get anywhere but the run around. I sure hope some can help.
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any internal error message would be coming off the computer's operating system specifically. we (verizon) wouldnt be able to touch anything involving that, along with msn. what was it dell/microsoft had said after we refered you to them?

and btw, are you trying to install the msn from the VOL cd or one of the sites?
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