[SurMixAPrise]

I've been having a problem with my ethernet cables when it comes to getting the internet. I went through the Tutorial for getting the wireless internet to work, but when it comes time to connect to the web through the ethernet port, it doesn't work. I get a connection and the computer says that its enabled, but the internet still doesn't work. I've tried to with both my laptops [both are hp pavilion zv5000] and with different ethernet cables, but the same result. I've also tested the cables with just a Modem-to-PC connection, and a Modem-to-Router-to-PC connection, but nothing changes. How can I fix this?

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could you describe your setup a little more?

what kind of internet connection?(dialup, DSL, Cable, Satelite, Magic connection to the interwebs through the power of love and good thoughts?)
what make and model modem?
what make and model router?
describe the physical setup (how are things plugged in and where)

with everything hooked up the way you think it should be: press start, then run, then type "cmd" (without quotes) once the command window opens up type "ipconfig /all" (without quotes) and post what comes up

[dsenette]

could you describe your setup a little more?

what kind of internet connection?(dialup, DSL, Cable, Satelite, Magic connection to the interwebs through the power of love and good thoughts?)
what make and model modem?
what make and model router?
describe the physical setup (how are things plugged in and where)

with everything hooked up the way you think it should be: press start, then run, then type "cmd" (without quotes) once the command window opens up type "ipconfig /all" (without quotes) and post what comes up

[SurMixAPrise]

Connection: Cable
Modem: Motorola SB5100 Surfboard Cable Modem
Router: Netgear WGR614 v6
Physical Connection: Right now, I have the cable modem connected to the internet port of the wireless router, and the router connected to the laptop through the number 1 port in the router.

[dsenette]

with the command window open type "ping 192.168.1.1" (without quotes) and shhow the response

[SurMixAPrise]

I had to re-do the first step you asked me to do on my sister's laptop. Mine doesn't feel like working for me right now. Lol.

[dsenette]

ok...well it's not pinging the router wich isn't a good thing

try this...

unplug the power to the modem and shutdown your PC...then connect the modem directly to the PC and power the modem back on....once it's back up (wait for the lights on the modem to stabalize) start the PC up and repeat the "ipconfig /all" step

[SurMixAPrise]

Alrighty.

[dsenette]

in teh CMD window type "ping 71.192.176.1" and post the results like last time

also right click on the "network places" icon on your desktop and choose properties, then right click on the icon for your local area connection and choose properties...in the little window in the middle of that screen...do you see "microsoft TCP/IP Version 6" ?

[SurMixAPrise]

Sorry it took so long, had some errands to run.



As for the MS TCP/IP thing, I see it, and it's currently not checked.

[dsenette]

it's NOT checked? highlight it and click uninstall in that window

and you've still go no internet connectivity right?

[SurMixAPrise]

After uninstalling that microsoft thing, the internet started to work.

[dsenette]

sweet...that's what i was thinking would happen on that one...IPV6 isn't active yet...microsoft started including it in service pack2 to prepare for if and when it ever is used....check the other machine and see if it's got ipv6 on it too (i didn't see the tunneling in the ipconfig on that one...but...check it anyway)

[SurMixAPrise]

It's also got it, but it's unchecked as well.

[dsenette]

have you tried uninstalling it? what happens?

[SurMixAPrise]

I got the same result, the internet works now on that one too.