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Firefox won't connect


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#1
Cian

Cian

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I closed FIrefox but when I opened it again, it stopped running. I got the usual error message in that it said I was unable to connect to the internet, please check I'm connected etc. This was strange as I'd been using Firefox moments ago. Then I started windows in safe mode, then I was able to go onto Firefox. I uninstalled firefox, deleted any components and deleted the application data. I appeared to get a clean uninstall as when I started Firefox again after reinstallation, I had nothing I had before: history,startup page etc.


When I restarted Windows normally, I still had problems with firefox unable to connect. I can still run msn messenger and everything runs fine on Safe mode. Internet explorer is no use as my brother did something to it so he could check his univeristy mails when he visited me. It has the same problems as Firefox now

Can anyone be any help here?

Thanks

Cian
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#2
ViprXX

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assuming you have windows xp with sp2, try clicking the start menu and going to control panel then double click windows firewall and turn it off then press ok and then try to run firefox and see what happens.
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#3
Cian

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no, that doesn;t work.I had already disconnected windows firewall as it blocked things before
thanks though, is there anything else I can do>
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#4
Major Payne

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Please do not run your PC connected to the Internet without a Firewall. If you don't like using Windows' Firewall, then use the free ZoneAlarm. Gives you more control. If you have been running your PC on the Internet, even for 15 minutes, you may be seriously infected with malware which could be causing your problem.

Please go to the Malware section of this forum and follow the instructions at the top. Especially the Click Here link. That will give you several steps that will help you clean up most of all problems by yourself. If at the end of the cleanup process you are still having difficulty, and you may not be, then post a hijackthis log in THAT forum.

Please be patient as the "Malware Forum" is a very busy place and a two or three day wait is not unusual.

If you are still having problems after getting a clean bill of health from the Malware Section, please return to this thread. Please do not post a HiJackThis log in this thread unless asked to do so and then only as an attachment. To attach log, when requested, either change the .log extension to .txt, or put the log into a compressed (zipped) folder.

Please post back if your problem has been solved.

Ron
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