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Dr. Watson Post Mortem [resolved]

Started by walter6samuel , Apr 12 2005 11:52 AM

This topic is locked

#1
walter6samuel

Posted 12 April 2005 - 11:52 AM

Member

Member
13 posts

Banananafo,

Here is my log, let me know what to do next,

Thanks

Walter :tazz:

Logfile of HijackThis v1.99.1
Scan saved at 12:43:13 PM, on 4/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Navnt\POProxy.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Navnt\navapw32.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\devldr32.exe
C:\PROGRA~1\Navnt\alertsvc.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Netscape\Netscape Browser\netscape.exe
C:\DOCUMENTS AND SETTINGS\WALTER SAMUEL\DESKTOP\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.und.nodak.edu/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O3 - Toolbar: SuperBar - {1646500C-7B00-4612-A5B7-FCA4FEA990DA} - C:\Program Files\_SUPERBAR\_SUPERBAR.dll (file missing)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Navnt\POProxy.exe
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SPYWAREREMOVER] C:\Program F

iles\BulletProofSoft.com\BPS Spyware & Adware Remover\SpyRem.exe /STARTUP
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Navnt\navapw32.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O10 - Unknown file in Winsock LSP: c:\program files\bulletproofsoft.com\bps spyware & adware remover\apptoport.dll
O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots....SDownloader.ocx
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1093741563147
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?322
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\Navnt\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\Navnt\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\Navnt\npssvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#2
Michelle

Posted 12 April 2005 - 01:04 PM

Malware Removal Goddess

Retired Staff
8,928 posts

First, I need you to disable the Microsoft Antispyware program as it could interfere with cleaning your system. To disable the program, follow the instructions below:
1.) Right click on the Microsoft Antispyware tray icon (a little red and yellow circle looking thing)
2.) Click on Security Agents Status (Enabled)
3.) Click on Disable Real-time Protection.

Then, I need you to download LSPFix from http://www.cexx.org/lspfix.htm Disconnect from the Internet, close all Internet Explorer Windows, and run the program. Check the "I know what I'm doing" Button and remove all traces of APPTOPORT.dll (do NOT remove anything else!) Reboot and post a new HiJackThis log.

MICHELLE :tazz:

Edited by bananafanafo, 12 April 2005 - 01:07 PM.

#3
walter6samuel

Posted 12 April 2005 - 02:06 PM

Member

Topic Starter
Member
13 posts

Michelle,

I appreciate the prompt response, I love working with people like yourself
I removed all of the apptoport.dll and this is the new log.

Thanks again,

Walter :tazz:

Logfile of HijackThis v1.99.1
Scan saved at 2:59:18 PM, on 4/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Navnt\POProxy.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Navnt\navapw32.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\Navnt\alertsvc.exe
C:\Program Files\Winamp\winamp.exe
C:\Documents and Settings\Walter Samuel\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.und.nodak.edu/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O3 - Toolbar: SuperBar - {1646500C-7B00-4612-A5B7-FCA4FEA990DA} - C:\Program Files\_SUPERBAR\_SUPERBAR.dll (file missing)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Navnt\POProxy.exe
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SPYWAREREMOVER] C:\Program Files\BulletProofSoft.com\BPS Spyware & Adware Remover\SpyRem.exe /STARTUP
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Navnt\navapw32.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots....SDownloader.ocx
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1093741563147
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?322
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\Navnt\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\Navnt\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\Navnt\npssvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#4
Michelle

Posted 12 April 2005 - 02:08 PM

Malware Removal Goddess

Retired Staff
8,928 posts

Did you install BPS spyware & adware remover?

#5
walter6samuel

Posted 12 April 2005 - 02:21 PM

Member

Topic Starter
Member
13 posts

No I did not Michelle, do you want me to install BPS & adware remover?

Walter

#6
Michelle

Posted 12 April 2005 - 02:29 PM

Malware Removal Goddess

Retired Staff
8,928 posts

No, I don't. But the file you just removed with LSPfix was associated with this program.

You might want to remove that program from your system. Go to Start > Control Panel > Add or Remove Programs - scroll down until you see something called

Bullet Proof Soft (or possibly BPS)

If it's there, remove it.

#7
Michelle

Posted 12 April 2005 - 02:39 PM

Malware Removal Goddess

Retired Staff
8,928 posts

You may want to print these instructions before continuing.

First, I need you to right click on the desktop and go to New > Folder - click on it and name it whatever you want. Locate HiJackThis.exe on the desktop right click on it and go to "cut", then go into the folder you just made and click "paste". This is to ensure backups are saved and accessible.

(Make you disabled Microsoft Antispyware as indicated in my previous post before doing the following!)

Make sure you are disconnected from the Internet and that all programs and windows are closed. Run HiJackThis and put a check next to the following items, if found, and click "FIX CHECKED":

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O3 - Toolbar: SuperBar - {1646500C-7B00-4612-A5B7-FCA4FEA990DA} - C:\Program Files\_SUPERBAR\_SUPERBAR.dll (file missing)

Close HiJackThis.

Go into Start > Control Panel > Add or Remove programs and remove the following or any variant of, if found:

SuperBar (might say SuperBar IE plugin)

Exit add/remove programs.

Launch Notepad, and copy/paste the box below into a new notepad file. Change the "save as" type to "All Files". Save it as Unreg.bat on your Desktop.

regsvr32 /u C:\Program Files\_SUPERBAR\_SUPERBAR.dll

Locate Unreg.bat on your Desktop and double-click on it.

Then using Windows Explorer, delete the following (in bold) if found:

C:\Program Files\_SUPERBAR (folder)
C:\WINDOWS\about.htm (file)
C:\Program Files\bulletproofsoft.com (folder)

NEXT:
Download the Hoster from here http://members.aol.c...bee/hoster.zip. Press "Restore Original Hosts" and press "OK". Exit Program.

THEN:
Download, install, and run CleanUp!

FINALLY:
Run this online virus scan ActiveScan

Please copy the results from ActiveScan and paste them here along with a new HiJackThis log. Let me know if you're still having problems.

Edited by bananafanafo, 12 April 2005 - 02:45 PM.

#8
walter6samuel

Posted 12 April 2005 - 05:48 PM

Member

Topic Starter
Member
13 posts

Michelle,

When I tried to open up the Unreg.bat I wasn't able to, my computer said it couldn't find it? Should I disregard this and go on to the next parts with deleting the files in Win Explorer?

Thanks :tazz:

Walter

#9
Michelle

Posted 12 April 2005 - 06:04 PM

Malware Removal Goddess

Retired Staff
8,928 posts

If it couldn't find the file, that's a good thing - it means it's already gone :tazz:

Yep, please continue with the rest of the instructions.

#10
Michelle

Posted 13 April 2005 - 10:47 AM

Malware Removal Goddess

Retired Staff
8,928 posts

Walter, I'm pasting your message in here so I can keep track of everything!

Michelle

Say I tried to go ahead and delete superbar, it wasn't to be found

Then I tried to delete BPS spyware which showed up but I recieved an error message that said "cannot delete AppToPort.dll access denied" The file was there as well as the read me file which I couldn't delete either. Let me know what you think, I would assume this is part of the problem. Thanks for you help.

Did you uninstall the BPS program through Add/Remove Programs?

Reboot into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter. Log-in as Administrator:

Be sure you're able to VIEW HIDDEN FILES

Delete the WHOLE folder (in bold) if found:
C:\Program Files\bulletproofsoft.com
C:\Program Files\_SUPERBAR

It's fine if you don't find the SuperBar folder!

#11
walter6samuel

Posted 13 April 2005 - 05:13 PM

Member

Topic Starter
Member
13 posts

Michelle

I have followed your instructions to a T and everything seems well, the Panda Active Scan found one possible virus. Thanks again for your help, you are an angel in disguise!

:tazz:

Possible Virus. No disinfected C:\WINDOWS\Downloaded Installations\{628E8630-7947-49EA-BE90-7F8BFF77A79C}\iTunes.msi[unk_0034]

#12
Michelle

Posted 13 April 2005 - 05:33 PM

Malware Removal Goddess

Retired Staff
8,928 posts

Do you have the "itunes" program on your computer? If not, then you can just delete that.

Please post a new HiJackThis log to check it out again. :tazz:

#13
walter6samuel

Posted 13 April 2005 - 08:07 PM

Member

Topic Starter
Member
13 posts

Michelle

Say I deleted that file for itunes, also my computer seems to be in great shape. I must say you are a good women. How do you know from looking at my logs if there are programs that cause problems? Anyhow thanks again

Walter :tazz:

Logfile of HijackThis v1.99.1
Scan saved at 9:01:34 PM, on 4/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\PROGRA~1\Navnt\alertsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Navnt\POProxy.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Navnt\navapw32.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Walter Samuel\Desktop\Spyware\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.und.nodak.edu/
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Navnt\POProxy.exe
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SPYWAREREMOVER] C:\Program Files\BulletProofSoft.com\BPS Spyware & Adware Remover\SpyRem.exe /STARTUP
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Navnt\navapw32.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins\npchime.dll
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots....SDownloader.ocx
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1093741563147
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?322
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\Navnt\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\Navnt\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\Navnt\npssvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#14
Michelle

Posted 13 April 2005 - 09:32 PM

Malware Removal Goddess

Retired Staff
8,928 posts

How do you know from looking at my logs if there are programs that cause problems?

Awesome "Geeks" who train well

You are very welcome, Walter! I'm glad I could help

Congratulations you log is clean! Great job on the clean up :tazz:

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

Detect and Remove Programs:

How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

Prevention Programs:

Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
Google Toolbar <= Get the free google toolbar to help stop pop up windows.

Other necessary Programs:

AntiVirus Program<= An AntiVirus program is a must! Whether it is a free version like AVG or Anti-Vir, or a shareware version like Norton or Kapersky, this is a must have.
Firewall<= A firewall is definitely a must have. Two good free versions are Sygate and ZoneLabs.