[Sue_38]

I have been getting these error messages today





I've checked with my ISP provider, and they have said that I have to reconfigure my Outlook.

Is anyone able to help?

many thanks.

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Hi Sue_38!

Did your ISP provide you with all the settings for your account? If so, making those changes is fairly easy. In Outlook, click Tools, Email Accounts, Next, highlight your account and click Change. The first screen have User information and Server information. The More Settings button will give you some addtional and advanced settings that may be necessary for your account. If one small thing is wrong, you won't be able to send/receive email.

If your ISP hasn't given you the settings, you should call them back and go though the above in Outlook with them on the phone.

[piper]

Hi Sue_38!

Did your ISP provide you with all the settings for your account? If so, making those changes is fairly easy. In Outlook, click Tools, Email Accounts, Next, highlight your account and click Change. The first screen have User information and Server information. The More Settings button will give you some addtional and advanced settings that may be necessary for your account. If one small thing is wrong, you won't be able to send/receive email.

If your ISP hasn't given you the settings, you should call them back and go though the above in Outlook with them on the phone.

[Sue_38]

Hi there

As soon as they found out I was using Microsoft Outlook, they said they didn't support that, and said I would have to reconfigure it.
????

[Sue_38]

Actually I've just realised, that I am using Microsoft Outlook, and therefore my title above is wrong.

[piper]

Have you ever been able to send/receive in Outlook?

Your ISP still should give you the settings. You might check on their website for the mail settings. Who is your ISP?

[Sue_38]

yes, it's always been OK, until this morning.

My provider is Virgin Media in the UK.

[piper]

Here's the link that shows the settings. Just double check that everything is correct.

And sure enough, Microsoft Outlook is not listed on the site. Hhmmm.

[Sue_38]

well, I've checked things here in the Email Account options, and everything seems to be same.


I've just clicked on Test Account Settings and got this error message.

[piper]

Hi Sue_38.

What might have happened with your computer the day or so before the problem? Did you install/uninstall anything? Any power issues?

You could try System Restore. This doesn't affect user files, just sets the system files back. Go to Start, All Programs, Accessories, System Tools, System Restore. Choose "Restore my computer to an earlier time", then pick a choose a day before the issue started. Follow the prompts to finish. The computer will reboot. Once Windows comes back you, you'll get a message whether or not restore worked.

[Sue_38]

hello!

I managed to sort it. I was going to log onto here today to let you know.

It was a conflict with my Norton Internet Security. The day before it was going mad updating Live Update, popping up every 10 mins or so.

Anyhow, I've uninstalled it and reinstalled it, and that has resolved this issue.

thanks for your advice though.

Sue

[piper]

Very good to hear