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Need to Reformat and Reinstall Due To Registry Problems

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Sarah was helping me with my malware issues and stated that I should repost for help in this forum due to the nature of the problem. I included a link to the past work we have done. I do not want to begin any of my GeekU training until I have this issue resolved because of the nature of adding and removing various programs. Any assistance would be MUCH appreciated. Thanks in advance.
Jennifer :whistling:
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