Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Unable to update, other minor problems


  • Please log in to reply

#1
csdippel

csdippel

    Member

  • Member
  • PipPip
  • 48 posts
When I try to update directX software I recieve this message :

"A cabinet file necessary for installation cannot be trusted. Please verify the Cryptographic Services are enabled and the cabinet file certificate is valid."



Also I have problems updating windows media player.



A little help please!!
  • 0

Advertisements


#2
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Click start then run, type services.msc then press enter, check the cryptographic service is started, and the start up type is set to automatic

What error do you get for media player?
  • 0

#3
csdippel

csdippel

    Member

  • Topic Starter
  • Member
  • PipPip
  • 48 posts
Upon attempting to install wmp 10 :

"It was not possible to complete setup. Windows Media Player 10 was not installed. To update Windows, rn Windows Media Player 10 Setup again."




Cryptographic Services are enabled and set to automatic, and have been.

I've been told to check it before, and there's got to be a deeper root to this problem.
  • 0

#4
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Is this the directx link you use

http://www.microsoft...;displaylang=en

Have you tried media player 11 or do you need media player 10
  • 0

#5
csdippel

csdippel

    Member

  • Topic Starter
  • Member
  • PipPip
  • 48 posts
Yes I used the official direct x site, and I tried installing wmp 11 also, it does the same thing, it cannot complete installation.


Could it be malware, or maybe a file was moved or changed?
  • 0

#6
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
I had trouble with the directx update when it was released, could not download file error, just checked it and it installed??

Click start then run, type sfc /scannow then press enter to replace the system files

To check for malware

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
  • 0

#7
csdippel

csdippel

    Member

  • Topic Starter
  • Member
  • PipPip
  • 48 posts
Thanks, you can close this...
Moving to Malware Forums.

Your help is much appreciated.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP