[Mr. Jack]

I have recently been having many problems with my computer.

My problems first started on day when I was trying to install a new game that I had just gotten. It used installshield, and when I tried to install it, it gave me an error about not being able to create InstallDriver instance or something like that.

I consulted with google, and the Installshield Support page. It gave me a very detailed tutorial on how to fix this problem. So I followed it, and nothing would work. I spent a few hours and never got anything to work.

So right now I am installing programs and such on my brothers computer, then moving it over on to my omputer with my flash drive.

Ever since then I have had very serious problems with many things, such as I can't defragment, my computer will sometimes randomly shut down, and other very serious errors in games and programs and such.

The only antivirus program that I use is AVG by Grisoft, the anti spyware I use is SpyBot: Search & Destroy.

These are my computer specs:

Manufacturer: Compaq Desktop PC
Processor: AMD Athlon™ 64 Processor 3500+, MMX, 3DNow, ~2.2GHz
Memory: 446MB RAM
Hard Drive: 200gb
Video Card: NVIDIA GeForce 6150 LE
Sound Card: Realtek HD Audio rear output

Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)

Any kind of Help/Suggestions would be greatly appreciated. Thanks

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Have you tried system restore to before you put install shield on

[Retired Tech]

Have you tried system restore to before you put install shield on

[Mr. Jack]

EDIT: Alright, so I tried to system restore, but It stops about half way through and then when the computer starts it says that system restore did not complete. Then it says that no changes have been made...

So any suggestions from here?

Edited by Mr. Jack, 31 July 2007 - 12:08 PM.

[Mr. Jack]

Anyone want to help me here?

[Retired Tech]

Because you edited your post, there wasn't a notifier, I was still waiting for you to get back to me

Keith,

Mr. Jack has just posted a reply to a topic that you have subscribed to titled "Serious problems with important things".

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No I haven't but I will. Then let me get back to you on it.
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The topic can be found here:
http://www.geekstogo...view=getnewpost


Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

If you do not have an XP CD and are unable to borrow one, run the scan, click skip if it asks for the CD, if it keeps asking, click cancel.

If it kept asking for the XP CD then system files are missing

Click start then run, type chkdsk /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Mr. Jack]

Yes. I followed those exact steps when I saw it on another post.


Nothing changed at all. :/


But I did for some reason have to re-download my Nvidea drivers at the Disk Check

Edited by Mr. Jack, 02 August 2007 - 12:56 AM.

[Retired Tech]

What error do you get when you try to install a programme

[Mr. Jack]

Error -1608: Unable to Create InstallDriver Instance

Error -1607: Unable to Install InstallShield Scripting Run Time


It switches between the two errors.

[Retired Tech]

Start with this

http://support.micro...kb/910816/en-us

Have you got Microsoft Office

[Mr. Jack]

Yeah that follows all of the same steps as the support page on the install shield website:

http://consumer.inst....asp?id=Q108340

http://consumer.inst....asp?id=Q108440


I do have M$ Office

Edited by Mr. Jack, 02 August 2007 - 01:18 AM.

[Retired Tech]

Did you try creating a new user account with administrative rights

[Mr. Jack]

My parents have an account that they never use unless they need to get on the internet or something, I tried it on that, but it didn't work on there either.


Does that count?


But there is more problems than the installshield. Do you think that I might have some kind of virus thats screwing up my computer? Problems like:


-Cant Defrag

-Cant open the DCOM Settings

-Windows explorer has an error message every time I log on, and has to shut down and come back on.

-Games like Command and Conquer Generals will shut down and say that a Virus has caused it.

etc.

[Retired Tech]

Could be worth trying a new user account

Have you run through the malware clean up guide and posted an HJT Log

You could look at a repair install, though if you go with that, run the repair and then submit the HJT Log

You can use this guide to repair XP

Possibly, you will need to press the power button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need your XP product key to complete this

The XP Product Key is a 25 character alpha numerical code, which does not include the sequence OEM

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install

Click this to view the XP Repair Install Guide

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

The XP repair install will look and run as a normal install, however, you must not see a request to format the drive

After running XP Repair you will need to install all Windows Updates

Microsoft Update

[Mr. Jack]

I have thought about doing that, but the only problem is that my computer didnt come with a Recovery Disk of Windows Xp Cd.

Instead, Compaq decided to add an "embedded" recovery console.


Would it work the same way?


*NOTE*

I am not willing to anything in the Bios/windows installation screen until I get my external hard drive so I can backup my 25gb worth of very important files.

It is coming in on Friday...

[Retired Tech]

Which model Compaq