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Serious problems with important things


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#16
Mr. Jack

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Compaq Presario SR2032X
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#17
Retired Tech

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They have two recovery options, but their advice is to back up any data first, so waiting for the external drive is best now.

Performing a System Recovery replaces system files and original software with the files that originally came with the computer. This process may move or remove certain files, like those stored in My Documents. Before performing a System Recovery backup important files and the files stored in the My Documents folder.In either case, be prepared to reinstall software that was not originally included with the computer. You will also need to reconfigure an Internet Connection and obtain all critical Windows Updates, Virus definition updates, and anti-spyware updates.

You could try system recovery first

http://h10025.www1.h...n...=en&lang=en

This link is for online chat with their technician, this is usually worth looking at because they tend to stick with it until it is resolved

http://ipgweb.cce.hp...t...ng=en&cc=us
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#18
Mr. Jack

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Alright, so I will wait until Friday, and then all try and use some of the advice you gave me, if I have any more questions I will post them here later.

Thanks a lot,

mrjack92
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#19
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You can try their technician now if you want
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#20
Mr. Jack

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Actually I am about to go to bed. Its 3:00 a.m here.


But I'll get back to you on this.
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#21
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09:30 am here

Give them a go later though, they may have a simpler way
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