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Windows XP will not load at start up


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#1
Osolala

Osolala

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Whenever my computer needs to be restarted Windows will not load I have to set it to Last Know good configuration. How can I fix this? I also keep getting a message that command serices has been blocked and disabled. Is that affecting my computer? Please help I am desperate.
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#2
Retired Tech

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Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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#3
Osolala

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Keith thank you for your help. It is much appreciated. I did the ATF cleaner and the System Restore Point. When I tried to restart in Safe Mode my computer would not let me open windows in safe mode. I can only open in Last Known Good Configuration. I should tell you that last week I had a Trojan Killapp 30208.A on my computer. I purchased Spyhunter to remove the Trojan. But I still have problems with my computer sometimes restarting on its own and will only open windows when restarted with the Last Known Good Configuration. I hope this helps you to help me.
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#4
Retired Tech

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Post a new topic in the Malware Forum, say what you have and have not been able to run
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