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Runtime errors IE7


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#1
angel5565

angel5565

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I've run out of ideas - please help!!

I am getting runtime errors on several pages in IE7 - they are not loading the way they used to (and have done for years). Some things just don't load at all, one particular problem, preview panes do not appear when I hover over a headline like they used to.

I get error messages both in the forms of popup windows (unless I have debugging disabled) and in the bottom left hand of IE's status bar. The errors say either: "java script:void(null);" "item expected" "'item' is null or not an object" or "class not registered"

I have uninstalled all previous and current versions of, and reinstalled, java and flash. I reinstalled IE7, I "reset" IE (meaning it deleted all temp files and history and set all prefs back to defaut), I have disabled and re-enabled all add-ons one by one, I manually deleted all temp files, cookies, and history, I used CCleaner on my system, I have run at least two types each of spyware and antivirus scans, I changed my security settings to lower, then to higher, then back to where they were, I have made sure in my advanced tab that java is enabled -- I have done everything I can think to do other than debug, because I have no idea how to do that.

I have IE7pro as an add-on - it has an ad filter/flash blocker. I noticed that at least a couple of the sites I've had problems with were listed on the ad filter (I tried the filter when I first got IE7pro, didn't like it and disabled it weeks before I started having this problem). But, just in case, I disabled and enabled the entire add-on, then just the ad filter and flash blocker, and manually deleted all of the ad filters listed. Didn't help.

Any clue what I can do?? Thanks so much!!
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#2
starjax

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ok, you have a difficult issue. I'll make some suggestions. Some of it you may have tried. However, there is a method to my madness.

Lets clean your temp files:
Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Next, I want you to download and install Tune Up Utilities 2007, but do not run:

Prefetch is clickable for more information

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm

Click start then all programmes, accessories, system tools to run disc clean up

Reboot

Click start then all programmes, accessories, system tools to run defragmenter

Download, install and run
Tune Up 2006 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor


Next I want you to uninstall Java and Flash via add/remove programs in control panel.

Then I want you to follow the steps here: http://kb.adobe.com/...rnalId=tn_14157
This is extra insurance that we have flash completely removed.

Reboot the computer. Once rebooted go ahead and run Tuneup as instructed.

After tuneup has been run, lets Reinstall Java

and Flash

Now see how things work.
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