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Need help with CD drive.


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#1
aberhillboy

aberhillboy

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I wonder if anyone can help me. I am having trouble with my CD drive. It is a 48xcdrw/dvd Combo Drive pre installed with my Dell computer.

My drive will only play a CD or DVD in Windows Media Player, but in Media player it will not burn a CD as it says the CD player is empty.

When I try to open any other type of CD they will not open. When I go to run and type in the name of the CD I wish to open it tells me to insert a CD in drive D even though it is already in the drive.

I do not remember having these problems with the CD drive before I installed iTunes for my iPod. I have uninstalled iTunes and rolled back windows media player.

In device manager there is no yellow ? at CD drive.

I hope someone can help me as I am changing my Internet Provider in about 10 days time and I will need to be able to load their CD to make the change.

Many thanks in advance for any help.
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#2
Tyger

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First things first is go to the Drivers and Downloads part of the Dell website and put your service tag# in and see if there are any specific driver downloads for your CD. Or anything else related such as diagnostics or burning software.
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#3
aberhillboy

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Tyger

Thank you for your reply. I have gone to the Dell website but there are no updates for the CD driver.

Anything else you can suggest?

Many thanks for your help.
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