One of my relatives works in a large international company, and he gets (obviously) a laptop from work, which he also uses for private surfing. Now the problem is that he's on a long vacation, and he can't really bring it to Tech Support right now, but he does want to use it for his personal needs.
So the problem as follows: It's a Dell Latitude D400, which has been replaced for him not a long ago (replaced as in totally replaced, new harddrive, etc). It was working perfectly until today. It has to be mentioned that the laptop was on a long flight and might have been hit accidentally (although it's not really possible, since it was hand baggage and on Business Class). When the laptop boots up, it goes through the Dell screen as usual, along with a Hard Drive Encryption (Pointsec) Password Check. However, when it gets to XP boot, the hard drive access light is not flashing -- it's lit all the time! It doesn't manage to boot to XP Normal Mode and XP Safe Mode doesn't work either.
Our initial speculation was that a RAM stick was disconnected somehow and the computer tries to access the Paging File on the hard drive. However, I've checked the memory in the BIOS and it shows up as 512 @ 266, so that aspect is OK. The hard drive doesn't make any noise (it's practically new, as I said), and it's safe to exclude a malware issue -- the computer is secured by multiple programs and nothing dangerous has been downloaded to it, nor it accessed dangerous websites.
If anyone has any suggestion on what to do I'll be grateful