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My bank claims I have a Trojan

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My bank has barred my online banking access. They say there was a fraudulent attempt to access my account, and they claim this means I have a Trojan on my PC.

I’ve not noticed anything wrong myself; my PC is slower than it was when new, but nothing out of the way I think. No browser hijack.

I’ve read your instructions and followed them I think. One problem I found: AVG Anti Spyware didn’t generate a log (‘No reports available’) even though my settings are as requested by you.

Panda found 5 threats, two are the DCombob.exe I got from the Gibson website; one seems uncertain to me. I hope the logs pasted below are what you need to help me. Please let me know if more is wanted. I would be grateful if you can help me find out whether my bank is right.

Activescan report:

Incident Status Location

Potentially unwanted tool:Application/Pskill.A Not disinfected C:\Program Files\USB_HD\GPIOManager\pskill.exe

Virus:Generic Malware Disinfected H:\My Documents\Downloads\DCOMbob.exe

Virus:Generic Malware Disinfected I:\Downloads\DCOMbob.exe

Spyware:Cookie/Maxserving Not disinfected I:\Michael\Blueyonder\hal78umf.slt\cookies.txt[.maxserving.com/]
Spyware:Cookie/Maxserving Not disinfected I:\Michael\Michael xxxx\jm0a8hy7.slt\cookies.txt[.maxserving.com/]

SUPERAntiSpyware Scan Log

Generated 08/03/2007 at 06:42 PM

Application Version : 3.9.1008

Core Rules Database Version : 3276
Trace Rules Database Version: 1287

Scan type : Complete Scan
Total Scan Time : 00:46:22

Memory items scanned : 408
Memory threats detected : 0
Registry items scanned : 5008
Registry threats detected : 0
File items scanned : 50967
File threats detected : 2

Adware.Tracking Cookie
C:\Documents and Settings\Xxxx\Cookies\[email protected][1].txt
C:\Documents and Settings\Xxxx\Cookies\[email protected][1].txt

Hijackthis Log

Logfile of HijackThis v1.99.1
Scan saved at 22:13:09, on 03/08/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
C:\Program Files\USB_HD\GPIOManager\GPIOManager.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Plustek\Software\Mrphoto\Smart Start UP\PnPDetect.exe
H:\Program Files\FarStone\VirtualDrive\VDTask.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg4.exe
C:\Program Files\Plustek\OpticFilm 7200\QuickScan.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [GPIO] C:\Program Files\USB_HD\GPIOManager\GPIOManager.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [Smart Start UP] C:\Program Files\Plustek\Software\Mrphoto\Smart Start UP\PnPDetect.exe /Automation
O4 - HKLM\..\Run: [VirtualDrive] "H:\Program Files\FarStone\VirtualDrive\VDTask.exe" /AutoRestore
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [vcdplayx] "C:\WINDOWS\vcdplayx.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Billminder.lnk = C:\quickenw\BILLMIND.EXE
O4 - Global Startup: MA111 Configuration Utility.lnk = C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg4.exe
O4 - Global Startup: QuickScan (OpticFilm 7200).lnk = C:\Program Files\Plustek\OpticFilm 7200\QuickScan.exe
O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\system32\Wtablet\TabUserW.exe
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.c.../cpcScanner.cab
O16 - DPF: {D8575CE3-3432-4540-88A9-85A1325D3375} (e-Safekey) - https://netbank.bgba...G/e-Safekey.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Steganos Live Encryption Engine (Version 401) [Service] (SLEE_401_SERVICE) - Unknown owner - C:\WINDOWS\System32\SLEE401.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\System32\Tablet.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Uninstall log

Ad-Aware SE Personal
Adobe Acrobat 5.0
Adobe Help Center 2.1
Adobe Photoshop 5.0 Limited Edition
Adobe Photoshop Elements 4.0
Adobe Photoshop Elements 5.0
Adobe Reader 7.0.5
ArcSoft PhotoStudio 5.5
ATI Display Driver
Audacity 1.2.3
Avery Wizard 2.5
AVG Anti-Spyware 7.5
AVG Free Edition
Canon Camera Support Core Library
Canon Camera Window DS for ZoomBrowser EX
Canon Camera Window DVC for ZoomBrowser EX
Canon Camera Window for ZoomBrowser EX
Canon Internet Library for ZoomBrowser EX
Canon MovieEdit Task for ZoomBrowser EX
Canon MP Drivers 6.0
Canon MP Navigator 1.0
Canon PhotoRecord
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon ScanGearStarter
Canon Utilities Easy-PhotoPrint
Canon Utilities PhotoStitch 3.1
Canon ZoomBrowser EX
C-Dilla Licence Management System
dBpowerAMP Music Converter
DVD Decrypter (Remove Only)
DVD Shrink 3.2
DX-Ball 2
Family Tree Maker
Google Desktop Search
Google Earth
Google Toolbar for Internet Explorer
Hijackthis 1.99.1
HijackThis 1.99.1
Intel® Integrated Performance Primitives RTI 4.0
J2SE Runtime Environment 5.0
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 6
Logitech Desktop Messenger
Logitech MouseWare 9.79
MA111 Configuration Utility
Macromedia Shockwave Player
Microsoft .NET Framework 2.0
Microsoft AntiSpyware
Microsoft Data Access Components KB870669
Microsoft Excel 97
Microsoft Office PowerPoint Viewer 2003
Microsoft Word 97
Microsoft Works 4.0
Mozilla Firefox (
Mozilla Firefox (
Mozilla Thunderbird (0.7.2)
MSXML 4.0 SP2 Parser and SDK
MySQL Administrator 1.1
Myst Masterpiece Edition
Nero Media Player
Nero OEM
NeroVision Express 2 SE
NoteTab Light (Remove only)
OmniPage SE 2.0
Opera 9.01
OpticFilm 7200
Outlook Express Q823353
Oxford English Dictionary
Paint Shop Pro 7
Panda ActiveScan
Pen Tablet
Picasa 2
PowerDesk 5.0
PowerQuest PartitionMagic 8.0
Presto! ImageFolio 4
Presto! Mr. Photo 3
Presto! PageManager 6.07
Quick Key
Quicken Deluxe 98
Realtek AC'97 Audio
Security Task Manager 1.7
SilverFast SE CD Documentation 6.4.0
SilverFast UScan-SE
Skype 2.0
Smart Start UP
SmartFTP Client 2.0
SmartFTP Client 2.0 Setup Files (remove only)
Solitaire Master
Soltek Hardware Monitor
Spybot - Search & Destroy 1.2
Steganos Safe 5.0
SUPERAntiSpyware Free Edition
Windows Backup Utility
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows XP Hotfix - KB823182
Windows XP Hotfix - KB824105
Windows XP Hotfix - KB825119
Windows XP Hotfix - KB826939
Windows XP Hotfix - KB828035
Windows XP Hotfix - KB828741
Windows XP Hotfix - KB833987
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB835732
Windows XP Hotfix - KB837001
Windows XP Hotfix - KB839645
Windows XP Hotfix - KB840315
Windows XP Hotfix - KB840374
Windows XP Hotfix - KB840987
Windows XP Hotfix - KB841356
Windows XP Hotfix - KB841533
Windows XP Hotfix - KB841873
Windows XP Hotfix - KB842773
Windows XP Hotfix - KB873376
Windows XP Service Pack 2
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