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Help computer keeps switching off


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#1
Lynne25

Lynne25

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Hi can anyone please help me my boyfriends computer keeps switching its self off after a couple of mintes and just resarts it's self, there is nothing new that has been installed on it I have ran all the usual stuff but still now the wiser as to why it's restarting??

Please help many thanks

Edited by Lynne25, 05 August 2007 - 07:48 AM.

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#2
anzenketh

anzenketh

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First we want to check if you are getting blue screens.

To make sure what we want to do is stop windows from automatically restarting and display the blue screen error message.

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART. Click APPLY and OK.

When your computer restarts automatically next report any error messages. If you get a blue screen with white text report all the technical information.
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#3
Lynne25

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Hi there when I click on advanced on the properties section i do not have an option for settings??
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#4
Lynne25

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I have also removed the cover to check for dust and it's fine, also tried to do a system restore to an earlier day but no luck. Really stuck now
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#5
Lynne25

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sorry to be a pain but if I put in the xp disc and try to fix the problems will I lose pictures and personnal stuff??
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#6
Retired Tech

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With post 2, did you get this

[attachment=15250:Screensh...22_15_38.png]
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